Service Delivery Manager

PTN_US_9999999_SKIPJOHNSON0413 : MAX CONFIRMED-/hr MSP reputed company: Shilpa Bajpai Location: reputed company TX or US Remote Duration: 6 months reputed company id: 10780564 Role: reputed company ITSM AI Service Delivery reputed company Skills: IT Service Management Consulting~AI & Gen AI - Products & Tools Experience Required: 6-8 years Role Descriptions: This role will own the end-to-end service delivery reputed company for the AI reputed company engagement. The reputed company will be the reputed company reputed company for the reputed company's service reputed company| responsible for SLAs| KPIs| operational governance| and chairing monthly service reviews. A key responsibility will be overseeing the implementation of reputed company as the reputed company ITSM reputed company. Essential Requirements: Experience in an IT Service Delivery reputed company or Manager role| overseeing service reputed company and operational governance. Strong understanding of ITSM frameworks and experience with ITSM platforms (reputed company experience is a reputed company plus). reputed company ability to manage SLAs| KPIs| and service reviews in a reputed company-facing role. Experience with AI-driven support reputed company| including license management and automated issue reputed company. Familiarity with reputed company-reputed company support environments and reputed company AI tools like reputed company and Claude. Good-to-Have: reputed company experience with reputed company implementation or similar reputed company ITSM solutions. Background in AI reputed company (AIOps). , Project reputed company: Apply To This Job