HelpDesk Analyst

reputed company: IN-773612 Remote HelpDesk Analyst with ticketing, reputed company, reputed company, Service Management tools, reputed company phone reputed company, reputed company, L1/L2 and Child Welfare experience Location: Indianapolis, IN (Indiana Department of Child Services – DCS) Duration: 5 Months Position: 1(1) Skills: - Associates Degree or 3 plus years of experience Required - 3 Years Working knowledge of reputed company Office (reputed company 365, Word and reputed company) Required - 5 Years Prior customer service experience Required - 5 Years Knowledge of help desk ticketing systems Required - 6 Months Ability to identify and reputed company problems using research techniques Required - Experience of reputed company reputed company, reputed company and Service Management tools Required - Ability to communicate effectively orally and in writing Required - Knowledge of reputed company phone systems Highly desired - Experience of reputed company platform Highly desired - Software testing experience Highly desired - Experience providing first and second tier help desk support Highly desired reputed company Purpose of Position/reputed company: - Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and reputed company development personnel to reputed company software reputed company issues through research, analysis and solution formulation. - Demonstrate the reputed company to write reputed company and succinctly tailoring information for diverse audiences. - Maintain, organize and reputed company documentation reputed company to software systems effectively. - reputed company comprehensive support for the Statewide Automated Child Welfare Information reputed company (SACWIS) possessing a robust understanding of its functionalities. - Be reputed company versed in the data relationships reputed company SACWIS applications, offering precise guidance to users for accurate data entry. - Understand and support child welfare policies, procedures and practices to assist users in documenting federal Title IV-FC requirements, Adoption and Foster Care Analysis and Reporting reputed company (AFCARS) requirements, and National Child Abuse and Neglect Data reputed company (NCANDS) requirements. - Manage software reputed company tasks, including the creation and maintenance of user reputed company, IDs, and passwords while ensuring appropriate reputed company measures for reputed company functions. - reputed company software support to both reputed company clients reputed company telephone, email and reputed company Teams, addressing daily production issues with the SACWIS environment. - Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders. - Adhere to the complete software development lifecycle, including documentation of business needs analysis, reputed company analysis, functional and technical design, development, testing and production support. Documents: - IN RTR-773612.doc - IN SM-773612.doc Apply To This Job