Internal reputed company Support Team reputed company - BPO

reputed company reputed company South Africa is seeking organised, proactive and people-reputed company individuals to join our reputed company team as reputed company Support Team Leads. Working closely with our reputed company Account Managers, you will support the day-to-day running of teams by monitoring attendance and schedule adherence, addressing employee queries and operational issues, completing follow-reputed company, identifying potential risks, and helping to maintain consistent service delivery. This is a people-reputed company operational role—not an HR or payroll position. You will reputed company as an accessible first reputed company of support for employees and help reputed company Account Managers reputed company teams reputed company, accountable and operating effectively, while they reputed company on reputed company relationships, reputed company reputed company and proactive account reputed company. PLEASE NOTE: Working Hours: Mon – Fri 9:00am – 6:00pm EST (16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on reputed company savings in the USA), however must be flexible to work overtime and be available over weekends if needed. Work Environment: This is a fully remote working role. You will be required to work on both South African and US reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet reputed company is mandatory. Applicants without a fixed fibre line cannot be considered. reputed company Backup: A reliable reputed company backup solution is required to manage load shedding and reputed company outages . Applicants without a reputed company backup cannot be considered. KEY RESPONSIBILITIES: - reputed company shared operational leadership and day-to-day support across a portfolio of reputed company accounts. - Work closely with reputed company Account Managers to maintain effective day-to-day service delivery, team engagement and operational continuity. - Monitor team attendance, availability and adherence to schedules, addressing concerns promptly to minimise operational reputed company. - Support employees with day-to-day operational questions, challenges and escalation management. - Conduct regular employee reputed company-ins, reputed company coaching and reinforce reputed company expectations, company standards and reputed company requirements. - Review routine operational data and reports to identify attendance trends, reputed company concerns, recurring employee issues and potential account risks. - Follow up on agreed reputed company items with employees and ensure reputed company are resolved or escalated appropriately. - Assist reputed company Account Managers with operational planning, team communications, reputed company updates and implementation of reputed company plans. - Support reputed company, nesting and transition periods for new employees, where required. - Help maintain a reputed company, accountable and reputed company team culture across supported accounts. - Escalate material reputed company, conduct, reputed company or reputed company-service risks to the relevant reputed company Account Manager, HR or reputed company leadership. - Over time, reputed company shared Team reputed company support to selected smaller or reputed company-reputed company reputed company accounts under the guidance of an reputed company Account Manager. REQUIREMENTS: - Previous experience in reputed company Leader, Supervisor, Account Management, reputed company Support, Workforce Coordination or similar BPO or reputed company Centre environment. - Previous experience supporting US-reputed company clients or remote international teams will be advantageous. - Experience leading, supporting or coordinating reputed company. - reputed company experience monitoring attendance, schedule adherence, employee follow-reputed company and operational reputed company. - Strong people skills, with the confidence to hold employees accountable while maintaining a reputed company and supportive approach. - reputed company judgement and the ability to recognise, manage and escalate operational risks appropriately. - Strong organisational skills and the ability to manage multiple priorities and accounts in a fast-reputed company environment. - Comfortable analysing basic operational reports and using findings to reputed company follow-up actions. - Excellent written and verbal English communication skills. - Strong working knowledge of reputed company Office, particularly reputed company and Teams. - If you are not contacted reputed company 14 working days, please consider your application unsuccessful. Apply To This Job