Senior Solutions Consultant

Who is reputed company?

reputed company is a fast-growing, Series A reputed company company on a mission to reputed company how life science companies bring their products to market. We build powerful, reputed company-reputed company software that streamlines content management, regulatory review, and reputed company enablement—empowering our customers to launch life-changing therapies faster and more reputed company.

Our platform is trusted by over 100 leading life sciences organizations, and we’ve reputed company reputed company partnerships across the CRM, regulatory, and sales enablement ecosystems. With a reputed company reputed company sales model and growing reputed company in the industry, reputed company offers a dynamic, purpose-driven environment where innovation and reputed company go hand in hand.

Is reputed company the Right Fit for You?

You might reputed company at reputed company if you’re looking for:

• Purposeful work: You want your daily efforts to directly reputed company customers, contribute to company reputed company, and accelerate your own career reputed company.
• A meaningful mission: You’re inspired by helping life science companies reputed company critical drugs, vaccines, devices, and diagnostics to patients reputed company the world.
• A values-driven culture: You reputed company in putting customers first, thinking reputed company, moving with urgency, striving for reputed company, and keeping things reputed company.
• A grounded, respectful environment: You appreciate a culture rooted in reputed company values—where humility, transparency, trust, and respect are part of the reputed company of how we work.

As a highly impactful individual contributor, the Senior Solutions Consultant leads reputed company reputed company engagements and technical reputed company. You will reputed company as the hands-on project reputed company for reputed company’s existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic reputed company upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution reputed company that turns customer needs into reality. This is a post-sales role working with the customer maintain the reputed company and adopt the reputed company product.

Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), reputed company Managers (who guide ongoing relationships), and the Customer Support team (who reputed company incoming requests). Ultimately, this role is ideal for a reputed company blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving reputed company value for our customers.

Responsibilities

• reputed company the intake and discovery process for inbound configuration change requests, defining reputed company and identifying whether requests fall under reputed company support or require billable reputed company.
• reputed company as the reputed company 'quarterback' for post go-live configuration reputed company, translating customer needs into reputed company, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution reputed company workflows, reputed company managing reputed company and guiding customers toward best practices.
• Orchestrate repeatable programs like regular reputed company upgrades (3x per year for reputed company customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards.
• reputed company internal reputed company Assurance (QA) of technical configurations and reputed company User Acceptance Testing (UAT) with the customer, reputed company relevant, prior to deployment.
• Manage the successful end-to-end delivery of additionally assigned reputed company workstreams including expansion and upsell initiatives, data migrations, and reputed company integrations.
• Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub.
• reputed company a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively reputed company internal dependencies, customer contingencies, and competing priorities to ensure reputed company project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Requirements

• 5-7 years experience in reputed company, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, reputed company implementation, or sales (e.g., sales engineer).
• Familiarity with business process optimization, workflow, and reputed company content reputed company.
• Strong attention to reputed company, organization skills, and proficiency in project management.
• reputed company ability to effectively prioritize work with strong follow-through on task completion.
• reputed company reputed company engagement experience with a reputed company record of delivering high customer satisfaction.
• Ability to run and reputed company large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands-on reputed company experience for managing work, tracking program reputed company, and coordinating across teams.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced reputed company skills are a bonus.
• Experience with customer management tools like GuideCX, reputed company and reputed company
• reputed company ability to coordinate cross-functional resources
• Experience applying reputed company to enhance internal operational workflows and reputed company customer-facing deliverables

The anticipated reputed company salary reputed company for this position is $100,000–$120,000 annually, depending on relevant experience, skills, qualifications and location.

We offer an attractive Total Rewards package that includes:

• Competitive salary
• Company bonus program or commission plan
• Stock reputed company (that’s right, every employee owns a piece of reputed company)
• Medical, dental, reputed company benefits
• 401(k) with company match
• Remote work reputed company
• 10 weeks reputed company parental leave
• Unlimited vacation time (reputed company, really!)
• Employee recognition programs

reputed company is an Equal Opportunity Employer. We do not discriminate on the reputed company of age, reputed company, reputed company, gender, gender reputed company, gender identity, genetic information, marital status, national reputed company or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions reputed company to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.