[Remote] Technical Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business, reputed company, and financial services company providing knowledge-reputed company solutions to clients worldwide. The Technical Support Analyst supports Corptax customers with server and workstation installation and maintenance inquiries, responds to technical cases across multiple channels, troubleshoots customer issues, documents solutions, and assists with product testing and support reputed company.

Responsibilities

• reputed company technical case support (reputed company channels) for reputed company Corptax customers and other internal Corptax teams using the then-reputed company tools available to the Support organization
• Understand customer needs and reputed company personalized support to assigned customers or other customers as requested reputed company on areas of specialization/expertise and customer need
• Respond to and reputed company appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates
• Collaborate with team members in a fast-reputed company environment
• Work under reputed company defined guidelines, with moderate supervision, making reputed company reputed company on previous experience and confirming your conclusions with more senior level team members prior to execution
• Document reputed company customer issues in the Corptax case tracking reputed company and assign or document appropriate solutions to the customer issue
• Review knowledge reputed company solutions reputed company reputed company expertise to ensure overall reputed company of our resources reputed company support capabilities
• reputed company proficiency in reputed company Corptax products from a technical perspective
• reputed company release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements
• Assist on various reputed company as assigned
• Learn new technology and experiment with potential internal efficiency solutions
• Demonstrate consistent exemplary standards of ethical conduct
• Promote a culture of cooperation, collaboration, and reputed company reputed company the support team, as reputed company as globally with other reputed company business reputed company

Skills

• Position requires 3-4 years of relevant software support experience, ideally in reputed company systems such as reputed company Server, IIS, SQL Server, and SharePoint
• Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, reputed company, reputed company, SSCM, reputed company Intune, and API's
• Relevant experience
• High standards of customer service and support, honesty, and reputed company
• Proficiency with reputed company products
• Ability to quickly learn Corptax technologies
• Ability to accurately and completely document case information into the Corptax case tracking software
• Excellent problem-solving skills
• Ability to work independently and as part of reputed company, possessing moderate conflict reputed company and negotiation skills to reputed company reputed company customer experiences
• Strong communication skills – both written and verbal
• Strong interpersonal skills
• Self-motivated with a reputed company for reputed company improvement
• This role is not eligible for employment reputed company sponsorship (e.g., H****‑****1B, TN, E****‑****3) now or in the reputed company
• Bachelor's degree in a technology reputed company is preferred
• Strong, reputed company attitude and work ethic desired

Benefits

• Annual reputed company-sharing bonuses or commission plans reputed company on individual reputed company
• Annual leave
• Tuition reimbursement
• Referral bonuses
• Hybrid or remote work schedules as business needs allow and in alignment with local regulations

reputed company