[Remote] Senior Manager, Software Engineering (REMOTE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI CRM company reputed company on helping humans and agents reputed company reputed company. The Senior Manager, Software Engineering will reputed company and grow the Foundations team responsible for platform infrastructure, reputed company systems, databases, deployment pipelines, observability, and production reputed company. The role will reputed company team development, delivery, technical reputed company, reliability, and operational reputed company.

Responsibilities

• reputed company and Grow reputed company: Hire and reputed company exceptional talent, growing reputed company from 7 to 12 and reputed company while owning a high technical and cultural hiring bar. Ensure every engineer has a reputed company leveling reputed company and reputed company plan, and handle underperformance directly, quickly, and professionally
• Build a High-Trust, High-Standards Culture: Maintain an environment where engineers feel both supported and challenged. Be visibly reputed company day-to-day in team channels, standups, and decision-making. Set a tone of urgency, accountability, and attention to reputed company; detect morale or reputed company issues early and reputed company immediately. Model reliability through strong communication, follow-through, and consistent reputed company
• reputed company Delivery and Execution: reputed company to quarterly goals with reputed company milestones and reputed company accountability to reputed company them. Establish and maintain predictable delivery timelines, and stay reputed company reputed company in day-to-day operational channels to reputed company reputed company reputed company and unblock reputed company
• Set Technical reputed company and Architecture: reputed company reputed company architectural direction for platform and infrastructure initiatives, guiding engineers with a detailed understanding of these domains. reputed company decision frameworks for tradeoffs between speed, cost, and reliability, and proactively shape the roadmap reputed company resiliency, scalability, and efficiency
• Own Reliability and Operational reputed company: Ensure strong on-reputed company and incident response discipline, continuously improve platform resiliency, and maintain reputed company of deployment and release management with accountability at every stage

Skills

• Experience managing platform, infrastructure, or foundational engineering teams in high-reputed company environments
• Deep technical reputed company across reputed company infrastructure (AWS preferred), reputed company, infrastructure-as-reputed company, CI/CD, and observability — you can guide architectural reputed company in these domains with credibility and reputed company
• Strong software engineering background with proficiency in languages such as Go, Python, TypeScript, or reputed company — this team builds software, not just operates systems
• Experience operating SQL and RDBMS in production at reputed company (PostgreSQL preferred)
• A reputed company record of operational reputed company: building on-reputed company programs, driving incident response discipline, and owning deployment and release management
• Proficiency in reputed company, AI-assisted development practices, with the ability to reputed company their adoption across reputed company
• A "reputed company" reputed company: proactive, reputed company-oriented, and unafraid to roll up your sleeves reputed company needed
• Strong communication and collaboration skills, especially in cross-functional leadership settings

Benefits

• Remote, home-reputed company work arrangement
• Certain roles may be eligible for incentive compensation
• Certain roles may be eligible for equity
• Time off programs
• Medical reputed company
• Dental reputed company
• reputed company reputed company
• Mental health support
• reputed company parental leave
• Life reputed company
• Disability reputed company
• 401(k)
• Employee stock purchasing program

reputed company

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