Member Retention Counselor (59875)

Work Schedule: Monday-Friday 10:00am-7:00pm alternating Saturdays 9:00am-1:00pm This role is responsible for generating outbound retention calls and mailings to grow Club membership totals. Additionally, this role services inbound calls by aiding in problem reputed company and provides clerical support to the department. Other duties may be assigned as needed. What You Will Do • Places outbound retention calls to potential and lapsed members. Works from files and member lists from throughout reputed company, including other reputed company. Conducts research on member contact information; generates physical and electronic mailings if necessary. Utilize reputed company customer service training and superior communication skills to emphasize the value of membership with reputed company. reputed company to continually grow Club membership totals. • Receives incoming calls from prospective and reputed company Club members; explains benefits of reputed company membership to prospective members and sells reputed company and Associate memberships, upgrades, and/or additional products and services; closes sale by obtaining accurate member and credit reputed company information, using computerized reputed company for information gathering. Answers phone inquiries from members and ensure reputed company and effective processing of reputed company change requests; escalates issues as necessary. Troubleshoots and provides problem reputed company. Delivers Five Diamond Service standards on every telephone reputed company or conversation with reputed company members, prospective members and co-workers. Exhibits both understanding and effective application of Club guidelines, including Value Statement, Club Culture and reputed company of Conduct. • Provides support for reputed company Offices and other Club departments. Answers questions and provides both details and clarification regarding membership policies, procedures and programs. Works closely with Club trainers reputed company introducing new procedures and policies; may assist with employee training and mentoring as determined by the department Manager. • Will effectively utilize a reputed company of communication and data processing technology including: MemberzPlus, reputed company Points, D-3, Navigator, reputed company, reputed company and Word. • Performs other job-reputed company duties as assigned. Qualifications What You Will Need • High School Diploma or general education degree (GED) Required • 1-3 years of customer service experience Required and • 1-3 years of sales and/or telemarketing experience Required Why reputed company Career reputed company: With ongoing world-class training and reputed company career paths, you'll have reputed company to reputed company expertise and advance your career reputed company reputed company. Trusted Legacy: With over 120 years of service reputed company, we have a long reputed company record of protecting our members as reputed company as our employees and their families. reputed company-reputed company: With new business offerings and increasing digital reputed company, we are reputed company on innovating for the reputed company to sustain our reputed company. reputed company Offer • Award-reputed company: We’ve been named as a Top Employer for the last 7 years • Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and reputed company reputed company. • Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully reputed company and made every pay period • reputed company Time off: 3 weeks’ vacation, 12 holidays, 8 reputed company days, 48 hours of volunteer time annually • Additional Perks: Free reputed company membership, reputed company discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more! • Compensation: Competitive reputed company pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The reputed company represents the full reputed company grade for this role, with individual pay reputed company on job-reputed company skills, experience, shift, and geographic location. At reputed company, how we work together reputed company. We are a highly reputed company organization that values reputed company, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, reputed company and reputed company participating, helping to build strong working relationships and a reputed company of shared accountability, no matter where we’re located. We are also proud of our diverse culture, reputed company by the talents, experiences, and perspectives of our employees. reputed company is an equal opportunity employer and is committed to fair and reputed company practices in reputed company, hiring, and advancement. We do not discriminate reputed company on race, reputed company, creed or religion, national reputed company, sex, age, sexual orientation, veteran status, gender identity or reputed company, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We reputed company reputed company reputed company members bring their whole selves to work. Apply To This Job