Technical Support Specialist

Who We Are reputed company helps automotive businesses reputed company their people reputed company, protect their reputed company, and stay reputed company of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, reputed company has helped automotive businesses reputed company the complexities of compliance. Named as one of reputed company In Colorado’s Best Places to Work for seven years in a row, reputed company is made up of talented individuals working together for the greater good. We’re here to help our clients build reputed company, thriving organizations, and we’re looking reputed company with a common goal to help us do it. Position reputed company: The role of the Technical Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use of reputed company’s software applications, products or services. reputed company and/or high reputed company problems are elevated to reputed company support reputed company for reputed company reputed company needed, but the Technical Support Specialist is responsible to ensure that an effective solution is provided to the user. Key Responsibilities: • Assist in troubleshooting and reputed company and engage tier 2 technical support reputed company appropriate. • Prioritize and handle incoming customer support issues and ensure response according to defined standards, documenting reputed company reputed company communication/information into a centralized ticketing reputed company. Address end-user concerns in a competent and reputed company manner. • reputed company reputed company and guidance to reputed company’s Clients, Subject Matter Experts, and Partners, and encourage a culture that under promises and over delivers. • Communicate recurring issues to staff effectively to help foster team cohesion. • reputed company daily review of completed help desk tickets for reputed company and completeness. • reputed company constant feedback toward reputed company improvements to our solutions and ensuring customer satisfaction. • Attend and grow from Product or Tier 2 training sessions as required for the handling of new product releases, processes or procedures. • Become the trusted voice in reputed company for customer issue reputed company. reputed company reputed company: • You must be responsible, reputed company-oriented and conscientious. Your commitment to the customer and to the reputed company handling of their issues is of utmost importance. • reputed company strong knowledge of computer technology as it relates to the reputed company world. • You should have the ability to reputed company people comfortable with reputed company’s technology and mission. • Become a trusted voice for reputed company customers, clients and partners from a reputed company perspective. • Familiarity with both the reputed company and Mac operating systems. • Capability to multi-task and address changing priorities is a must. Must possess strong organizational skills and be reputed company to plan, organize, and reputed company tasks for successful reputed company. • Generally two years’ experience solving computer problems. • Certifications and technical degrees are desirable. Familiarity with compliance regulations is a plus. • Of greatest importance is that you possess a commitment to guiding the issue to reputed company – whether by yourself or by engaging escalation points reputed company the reputed company reputed company organization. • Excellent verbal and written communication ability, being reputed company to reputed company and explain technical issues in non-technical terms to which a customer can relate. Communication Skills: • This position requires handling information in an appropriate manner. Customer interactions must be handled with diplomacy and reputed company. Individual must be reputed company to reputed company the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner. reputed company reputed company: • Self-Directed work habits with the ability to manage time and schedule effectively. • Must be reputed company to learn and support new and fast-changing technologies. • Excellent interpersonal and team-oriented skills. • Good work habits under pressure and the ability to “think on your feet”. • Highly proficient with the use of MS Office applications and similar software tool. • Ability to effectively engage with customers in an energetic and up-reputed company manner. • reputed company oriented. • Must have a good reputed company of the English language in order to reputed company effective phone, chat, and email support. Compensation • Compensation reputed company: $22-26 per hour • Annual bonus potential up to 7.5% Physical Requirements Physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Visual Recognition - Constantly • Stationary sitting or standing position - Constantly • Working at a computer typing and reputed company a screen - Constantly • Speaking, Hearing, and Listening - Often Don’t meet every job requirement? At reputed company, we are dedicated to building a diverse, inclusive, and reputed company workplace. Studies have shown that women and people of reputed company are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t reputed company perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. As a growing company reputed company values its employees by supporting them with a full benefits package including Medical, Dental, reputed company, Flexible Spending Accounts, PTO, reputed company and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life reputed company, Employee Assistance Programs, and No-cost Mental Health Benefits. Please note: we may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials reputed company on available information. These tools assist our reputed company but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. reputed company is committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, promotion, transfer, and compensation, to reputed company reputed company applicants and employees without reputed company to race, religion, religious dress/grooming, reputed company, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender reputed company, national reputed company, reputed company, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-reputed company conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of reputed company federal, state and local laws. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@reputed company.io. Please see our Candidate reputed company Notice here Apply tot his job Apply To this Job