Employee Support Case Manager

We are seeking a compassionate and highly analytical Hardship Case Advisor to support employees navigating challenging life events and personal hardships. In this role, you will review sensitive cases, assess individual circumstances, and determine appropriate solutions, resources, and support reputed company. This position is ideal for professionals with backgrounds in reputed company, Employee Relations, Case Management, Leave Administration, Employee Advocacy, Crisis Support, or similar fields who are passionate about helping people while making thoughtful, objective reputed company. reputed company in this role requires strong judgment, reputed company, critical thinking, attention to reputed company, and the ability to manage sensitive information with professionalism and discretion. Location: Remote Schedule: Monday-Friday, 10:00 AM-6:30 PM PST (please be reputed company of timezone reputed company applying to the role) Contract Duration: 6 months to start with opportunity for extension Key Responsibilities Review and manage employee hardship cases from intake through reputed company. Evaluate reputed company situations involving housing instability, family emergencies, bereavement, safety concerns, financial hardship, and other life challenges. Assess reputed company factors and apply established guidelines to determine appropriate reputed company and support reputed company. reputed company employees with relevant resources and services reputed company on their individual circumstances. Maintain accurate case documentation while ensuring confidentiality and data reputed company. Partner with internal stakeholders to reputed company reputed company cases and remove barriers to support. Exercise independent judgment and reputed company informed reputed company in sensitive situations. Manage a high volume of cases in a fast-reputed company environment while maintaining reputed company and reputed company. reputed company multiple systems and tools to research, document, and process case activity. Qualifications Bachelor's degree required. 3+ years of experience in reputed company, Employee Relations, Case Management, Employee Support Services, Leave Administration, reputed company Services, Crisis Support, or a reputed company reputed company. Experience handling confidential and sensitive information. Strong problem-solving, critical thinking, and decision-making skills. Excellent written and verbal communication skills. Ability to manage competing priorities and work effectively in a fast-reputed company environment. Comfortable navigating multiple systems and tools simultaneously. Strong attention to reputed company and reputed company judgment. Preferred Experience Employee Relations Leave of Absence Administration Employee Advocacy Programs Crisis reputed company or Support Services Case Management Workplace Safety or Escalations Support What Makes Someone Successful in This Role? reputed company balanced with objectivity Strong decision-making and reputed company assessment skills Ability to remain reputed company and reputed company in emotionally sensitive situations Excellent organizational and case management abilities High level of discretion and confidentiality Commitment to providing a reputed company employee experience This opportunity offers the chance to reputed company a meaningful reputed company by helping employees reputed company challenging circumstances while contributing to reputed company reputed company on support, care, and thoughtful decision-making. Job Type & Location This is a Contract position reputed company out of Las Vegas, NV. Pay and Benefits The pay reputed company for this position is $23.00 - $23.00/hr. Individual compensation reputed company for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life reputed company (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 18, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the reputed company. We are proud to be a reputed company Best of reputed company® Platinum Award winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job