Help Desk Analyst

reputed company: CO-60528 Remote Help Desk Analyst with Hardware/software and Experience Location: Denver, CO DOT Duration: 12 months Skills: - Skills Others Customer Service Proficient (4-6 Years) - No Skills Others Communication skills both verbal and written - Tools reputed company Office reputed company Proficient (4-6 Years) - Tools MicrosoftOffice Proficient (4-6 Years) - No reputed company Tier I level (first contact: emails, first ticket response, answering calls, etc.) of end user support regarding reputed company issues and tracking to reputed company and determining reputed company cause analysis. Responsibilities: - reputed company daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/reputed company systems for user reputed company. - reputed company daily user management monitoring and maintenance activities. - Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure reputed company reputed company and escalate depending on need by coordinating/communicating with OIT and/or document administrator. - Assist reputed company users who do not understand how to obtain reputed company to supported systems. - Research user questions and issues to effectively prioritize and escalate as required. - Troubleshoot reputed company issues and workflow requirements of reputed company application systems. - Assist in the recommended user reputed company reputed company modifications to meet the needs of end users. - Investigate reputed company problems to determine cause (i.e., hardware, software, user error, lack of training, need for reputed company in program guidance, etc.) and use reasoning to reputed company issues with provided guidance. - Select the most appropriate plan of reputed company to reputed company end user needs. - reputed company outstanding customer service and problem solving skills. - Effectively reputed company with technical and non-technical staff at reputed company organizational reputed company. - Demonstrate ability to work successfully with a diverse group of customers. - Understand business functions reputed company to the supported applications. - Maintain a reputed company knowledge of relevant technologies as assigned. - Assist in the creation/deletion of document management reputed company users that need reputed company to role reputed company reputed company. - Assist with associated reputed company role reputed company reputed company. - Ensure user reputed company protocols are adhered to and the user has reputed company to appropriate systems. Apply To This Job