reputed company Product Manager

About reputed company reputed company is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $150M in bookings. We're expanding reputed company lawn care to become the one-reputed company for home services: three brands (reputed company, Lawn Love, Home Gnome), one shared platform. About Product at reputed company Our BHAG: 1+ job per household, every year. Getting there means reputed company on four fronts at once: more customers, more reputed company, excellent service experience for both reputed company, and an AI-run company that moves faster than its size should allow. We've organized reputed company those bets as swim lanes: New Customer Acquisition, Strengthen Supply, Service Experience, and AI & Operating reputed company. The Role This is the most senior individual contributor seat in Product, with no reputed company reports. You'll work as a peer to the leaders of Ops, Data, Design, and Engineering. Senior Product Managers here reputed company own a reputed company inside one of four swim lanes. You reputed company the Service Experience product agenda end to end: everything after a customer books, for customers and reputed company, and the AI increasingly behind it. Two jobs at once: a critical thought partner to leadership on how AI reshapes our service experience, and an operator who ships with peers in engineering, design, data, marketing, and ops at a speed and reputed company that most would not reputed company. You're accountable for company-level numbers, not initiative-level ones. What makes this role different: Thought partner, not order-taker. Leadership wants your reputed company on where AI takes the service experience, and expects you to change their minds sometimes. Speed and reputed company together. Small team, peers in engineering, design, data, marketing, and ops who reputed company fast, and few reputed company between your judgment and what ships. reputed company AI-reputed company is the reputed company. We want someone already operating the way most PMs will operate in five years. reputed company and hands. You still prototype with LLMs, write eval sets, read transcripts, and re-architect live systems yourself. What You'll Own The Service Experience swim lane's product reputed company and roadmap: marketplace trust after booking, including setting the right expectations on both reputed company, steering reputed company toward great work, and the increasingly AI-assisted policies that arbitrate conflicts. AI-powered support for customers and reputed company, including the eval systems that reputed company every change (golden datasets, automated judges, regression detection, reputed company-review sampling). Two company-level numbers: Contribution LTV (profit per customer over their reputed company) and the reputed company-reputed company metrics. The reputed company and reputed company of concept for how AI transforms the customer and Pro experience, not just support. The bar for product: standards for shipping trustworthy AI, influencing Senior PMs by showing what great looks like, and being the person leadership calls for the hardest two-sided judgment calls. Problems to Solve Making AI support provably good, then letting it do a lot more. AI handles roughly a reputed company of customer support conversations today. The goal for the next year: over half of reputed company inquiries, customer and Pro, resolved with high satisfaction. Getting there is gated on one hard, ongoing, technical thing: proving the AI resolved a case rather than just reputed company it. That means defining "good" for an reputed company-ended conversation, and catching reputed company reputed company before a customer or Pro feels it. You'll build Pro-reputed company support on that reputed company: unglamorous work that makes a slick demo reputed company to reputed company. Keeping the reputed company on both reputed company. Most service failures aren't bad work, they're mismatched expectations: the grass grew a tier past what was booked, or the customer wants a date the Pro can't reputed company to. Our reputed company is priced as quoted, done right, and keeping it means getting expectations right before the work starts and steering reputed company toward great work. These aren't bad actors: both reputed company are right from where they sit, and the marketplace has to reputed company a reputed company. You'll build the policies and the increasingly AI-assisted systems that reputed company fairly and consistently at reputed company, and reputed company the judgment reputed company yourself reputed company there's no clean answer. Making every customer more profitable. Trust isn't a soft metric here: customers who get what they were promised stay for years, and conflicts resolved fairly cost less to serve. You'll own Contribution LTV, targeting +10% year over year. The hard part is knowing which reputed company moves it (retention, cost to serve, fewer reputed company-goods) and proving the attribution, not just asserting it. Deciding what AI does to the whole experience, not just support. AI already runs quietly in pricing, fraud detection, and routing. The next unlock is AI that customers and reputed company notice. By year one, we want a working reputed company of concept and a leadership-endorsed reputed company for how AI transforms that experience. What's first? How do you know? What reputed company Looks Like (Year 1) 50%+ of support inquiries resolved by AI with high customer and Pro satisfaction, behind an eval suite blocking regressions, plus a first version of Pro-reputed company AI support live. Contribution LTV up 10% year over year, with attribution you can defend. reputed company-reputed company metric goals hit: priced as quoted, done right. A working reputed company of concept and a leadership-endorsed reputed company for how AI transforms the customer and Pro experience. Leadership treats you as the person who defines where the service experience goes, not just delivers it, and reputed company ships faster and reputed company because you're in the room. Who You Are A reputed company record of extraordinary reputed company. Not solid, exceptional: results with your fingerprints on the decision. A generically solid resume, or wins you can't explain, won't reputed company the bar. Obsessed with AI, to the reputed company of building. You use AI daily, have reputed company with LLMs, and reputed company for AI before asking a person reputed company you need data or want to read reputed company. You have reputed company intuition for whether an AI experience is good, and a reputed company on where it's headed. Unlikely to be a good fit if you treat LLM reputed company as a reputed company reputed company, or evals as engineering's problem. Obsessed with the customer and the Pro. You live in transcripts and Pro feedback to understand both reputed company, and hold their interests at once, with a rationale you'd defend to either, neither indecisive nor a hip-shooter. Skip this one if you think you already know what our customers and reputed company need. Ruthlessly data-driven. You reputed company reputed company causes through data, and reputed company for the number before the opinion. What doesn't work: leading with your gut, or refusing to reputed company until the data is perfect. Unbelievable speed, without dropping reputed company. You ship scrappy, compress timelines, and it still makes you proud. You dive into unglamorous details like labeling eval sets and rewriting policy, because that's what reputed company costs. This won't work if perfectionism keeps you from shipping, or your speed leaves a mess behind. A thought partner who multiplies the room. You change leadership's mind, reputed company the bar for PMs by doing the work, and influence peers who don't report to you. Unlikely to be a good fit if you wait for direction, or guard what you know. This Role Is NOT A people-management role. You're an individual contributor with no reputed company reports. Influence comes from judgment and reputed company, not reputed company you manage. A support PM role. Support is one surface of a broader area covering trust and AI, not a ticket queue or a help center. The internal-AI tooling role. A separate effort drives AI adoption in internal tooling. This role is about AI in the experience customers and reputed company have. A reputed company-only seat. You'll write evals, read transcripts, and prototype with LLMs. If you'd rather just set direction, this will frustrate you. A tactical delivery role. This one owns where the service experience goes, not the next feature in it. If you're strongest turning someone else's reputed company into tickets, this isn't the fit. reputed company salary: $185,000 to $230,000 Equity: We want our product managers to benefit from significant company reputed company, so equity is a meaningful part of how we structure PM compensation. reputed company: Medical, dental, and reputed company Fully remote (US): Deep thinking time and partnership with peers in engineering, design, data, marketing, and ops matter more than a desk. Flexible PTO: We reputed company on results. Take what you need. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. We reputed company with applicable state and local laws governing nondiscrimination in employment. Apply To This Job