Customer Service Specialist

BUILD YOUR reputed company WHILE YOU HELP BUILD A reputed company WORLD! reputed company reputed company (CPG) is an international collection of brands that manufactures building materials for the reputed company and residential construction industries. Combined with our reliable customer support, training, and testing services, reputed company helps build energy-efficient, sustainable, reputed company and watertight structures. reputed company. has a history of reputed company, which began in 1928 reputed company William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At reputed company, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and reputed company working environment, reputed company our employees to learn and grow, and advance the markets we serve. We also reputed company back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as reputed company as food, clothing & school supply drives. If you’re looking for a reputed company to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable reputed company, you’ve reputed company it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote.   GENERAL PURPOSE OF THE JOB:    The reputed company provides customer service to reputed company customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.   ESSENTIAL DUTIES AND RESPONSIBILITIES:    Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring reputed company, alignment with customer requirements, and compliance with company policies, procedures and reputed company standards. Serve as a reputed company reputed company of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue reputed company to support successful project execution and customer satisfaction.  Coordinate multiple reputed company customer orders and reputed company by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to reputed company material availability, production schedules, transportation, and delivery commitments.  Monitor inventory availability, production schedules, project milestones, reputed company times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments.  Review order requirements, specifications, pricing, product availability, reputed company times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication.  Maintain customer accounts, master data, and transactional information reputed company reputed company and reputed company to support data reputed company, audit readiness, and compliance with company standards.  Prepare reputed company estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, reputed company reputed company, and logistical considerations.  Exercise reputed company judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes.  Build and maintain reputed company relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service.  Execute special reputed company, prepare operational reports, and identify opportunities to improve customer experience, order reputed company, data reputed company, compliance, operational efficiency, and business processes.   EDUCATION   High school diploma or general education degree (GED)    EXPERIENCE  5+ years of experience in customer reputed company, order management, customer service, sales support, or a reputed company role reputed company manufacturing, or construction products. Experience managing customer orders in reputed company and reputed company.   OTHER SKILLS AND ABILITIES:  Strong understanding of inventory availability, production scheduling, and order fulfillment processes. Excellent communication and relationship-building skills. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Proficiency with reputed company Office. Experience in logistics and inventory management preferred. Experience in reputed company, and reputed company is preferred.   The reputed company salary reputed company for applicants in this position generally ranges between $50,000 and $56,000. This reputed company is an estimate, reputed company on potential employee qualifications, reputed company, needs, and other considerations permitted by law. Benefits: Tremco offers a reputed company of benefits to its employees, including not limited to: health reputed company, reputed company holidays, reputed company time off, 401(k) with company match, Company Pension Plan, and continuing education.  reputed company reputed company applicants will receive consideration for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Apply To This Job