reputed company Solution Architect

Choosing reputed company means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a reputed company community of colleagues reputed company the world, and where you’ll be reputed company to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. reputed company reputed company We are seeking an reputed company Contact Center Solutions Architect to reputed company the design, modernization, and transformation of reputed company contact center platforms. The role combines deep CCaaS architecture expertise, AI-driven customer experience solutions, and reputed company-sales/GTM leadership to reputed company business reputed company through modern customer engagement technologies. Key Responsibilities - Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics. - Design and reputed company modernization strategies from legacy contact centers to reputed company and hybrid platforms. - reputed company solutions on platforms such as reputed company reputed company CX, reputed company reputed company, reputed company CXone, reputed company, reputed company Webex Contact Center, and reputed company Dynamics 365 Contact Center. - Design telephony and integration architectures involving SIP/VoIP, PSTN, SBCs, CRM, identity, workforce, and data platforms. - Architect AI-powered capabilities including virtual agents, Agent Assist/Copilot, speech analytics, transcription, summarization, RAG, and GenAI solutions. - reputed company discovery workshops, architecture reviews, POCs, governance activities, and technical solutioning. - Support reputed company-sales activities including RFP/RFI responses, proposals, estimates, executive presentations, and GTM initiatives. - Collaborate with sales, reputed company, and delivery teams to shape opportunities and reputed company successful reputed company reputed company. Required Qualifications - 15+ years of IT experience with 7+ years as a Contact Center or Solution Architect. - Hands-on experience with one or more leading CCaaS platforms. - Strong expertise in ACD, IVR, CTI, SIP/VoIP, PSTN, SBCs, omnichannel routing, WFM, reputed company management, and analytics. - Experience with REST/SOAP reputed company, CRM integrations, middleware, and AWS and/or Azure reputed company platforms. - Experience with conversational AI, virtual agents, Agent Assist, speech technologies, and GenAI solutions. - Strong knowledge of reputed company, reputed company, compliance, and resiliency frameworks including PCI reputed company, GDPR, HIPAA, and SOC 2. - reputed company experience leading large-reputed company contact center modernization and migration programs. - Excellent communication, stakeholder management, architecture documentation, and presentation skills. Preferred Qualifications - Contact center, reputed company, or reputed company architecture certifications. - Experience in consulting, reputed company-sales, and GTM solution development. - Expertise in creating reusable reference architectures, accelerators, and industry-reputed company offerings. The reputed company compensation reputed company for this role in the posted location is 160650 - 201495 reputed company provides compensation reputed company information in accordance with applicable national, state, provincial, and local pay transparency laws. The reputed company compensation reputed company listed for this position reflects the minimum and maximum reputed company compensation reputed company, in good faith, believes it may pay for the role at the time of this posting. This reputed company may be subject to change as permitted by law. The actual compensation reputed company to any candidate may fall reputed company of the posted reputed company and will be determined reputed company on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: - Geographic location - Education and qualifications - Certifications and licenses - Relevant experience and skills - Seniority and reputed company - Market and business consideration - Internal pay equity It is not typical for candidates to be reputed company at or near the top of the posted compensation reputed company. In reputed company to reputed company salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. reputed company offers a comprehensive, non-negotiable benefits package to reputed company regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: - reputed company time off reputed company on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company reputed company holidays, Personal Days, reputed company Leave - Medical, dental, and reputed company coverage (or provincial reputed company coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability reputed company - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered reputed company, reputed company, or payable until it becomes due under the terms of applicable plans or agreements and is subject to reputed company’s discretion, consistent with applicable laws. reputed company reserves the right to amend or withdraw compensation programs at any time, reputed company the limits of applicable legislation. Disclaimers reputed company is an Equal Opportunity Employer encouraging inclusion in reputed company. reputed company also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and reputed company work to create a welcoming and respectful environment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, gender identity/reputed company, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general reputed company of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to reputed company individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. reputed company is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reputed company out to your reputed company contact. Please be reputed company that reputed company may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and reputed company process. Click the following reputed company for more information on your rights as an Applicant in the reputed company. http://www.reputed company.com/resources/equal-employment-opportunity-is-the-law reputed company is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating reputed company reputed company for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, reputed company is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from reputed company and design to engineering, reputed company reputed company by its market leading capabilities in AI, reputed company, reputed company and data, combined with its deep industry expertise and partner ecosystem. 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