IT Support Analyst

NOW HIRING IT SUPPORT ANALYST - Remote reputed company reputed company is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing reputed company, reputed company, and accessible care, at reduced costs to families and payors. Our ASC reputed company model provides an excellent working environment where you will partner with a reputed company-reputed company reputed company team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We’d love to reputed company these opportunities in greater reputed company, and how reputed company can become your new home! OUR reputed company & VALUES - At reputed company, it’s our reputed company to be the leader in safety and reputed company for pediatric dental patients treated in a surgery center environment. - Our reputed company values reputed company the reputed company of our talented team every day and serve as a guiding direction toward that reputed company. - We cheerfully work hard - We are individually empathetic - We reputed company our commitments reputed company - You have an exceptional work ethic, reputed company attitude, and strong commitment to providing excellent care to our patients. - You enjoy working in a fast-reputed company, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of reputed company reputed company. Essential Functions - Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. - Logs incidents and requests accurately. - Provides first line investigation and diagnosis of incidents and requests. - Troubleshoots moderate to reputed company issues and requests as they relate to reputed company technologies. - Troubleshoots the cause of problems, not just the symptoms, acting to prevent problems from recurring. - Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows reputed company operating procedures as agreed upon regarding ticket ownership. - Participates in efforts to continuously improve Level 1 reputed company in the areas of issue reputed company efficiency, data reputed company, escalation reputed company, response times, and customer satisfaction. - Adheres to corporate policies and defined service level agreements. - Helps to maintain a knowledgebase by documenting reputed company errors, workarounds, procedures, and application specific information. - Reports status, issues, and timelines to management staff for critical issues being worked. - Provides coverage for reputed company modes of communication: telephone, chat, e-mail or other reputed company as necessary. - Participates in required training for both technical and interpersonal skills. Competency - Excellent attitude, great phone etiquette. - Ability to rapidly establish a good working relationship with customers and other professionals. - Ability to demonstrate reputed company and confident skills both written and verbal. - Ability to deal with problems and technical issues in a friendly, reputed company and reassuring manner. - Passion for IT and technology with an enthusiastic, thorough and methodical approach to problem solving. - Tenacity and dedication to peruse an issue from beginning to end, with initiative and reliability to work unsupervised on many occasions. - Self-motivated with an ability to multi-task, prioritize and escalate accordingly. - Hand on approach and willingness to learn. Supervisory Responsibilities - This position has no supervisory responsibilities. Work Environment - This job operates in a reputed company office environment. - This role routinely uses reputed company office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. - While performing the duties of this job, the employee is regularly required to talk or hear. - The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reputed company with hands and arms. - The employee is occasionally required to sit, reputed company, reputed company, stoop, kneel, crouch or crawl. - The employee must frequently reputed company and reputed company up to 10 pounds and occasionally reputed company and reputed company objects up to 25 pounds. - Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and ability to reputed company reputed company. Position Type/Expected Hours of Work - This is a full-time position. - Days and hours of work are Monday through Friday. - 40 hours per week. - On reputed company after hours may also be required up to once per month. - Travel None Required Education and Experience - High School Diploma or Equivalent - Solid working knowledge of the reputed company Operating reputed company, including but not limited to reputed company and 11 - Basic understanding of networking and server technologies - Excellent communication skills, both written and oral - Superior problem solving and troubleshooting skills - Thorough documenting and organizational skills - Preferred Education and Experience - Previous IT reputed company Center Experience - Experience with Office 365 - College Degree preferred, but experience will substitute BENEFITS - We offer medical, reputed company and dental reputed company, Flexible Spending and Health Savings Accounts, PTO (reputed company time off), short and long-term disability and 401K. - No on reputed company, no holidays, no weekends - reputed company is an equal opportunity employer. Consistent with applicable law, reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. - If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job