Managing Director - IT reputed company Systems

reputed company End Date 09-14-2026 Please note the reputed company will reputed company on the day before the posting end date. Job reputed company The Managing Director of IT reputed company Systems leads the implementation of AEP's reputed company-to-cash transformation, moving the systems that reputed company invoices, process payments, and administer customer programs onto a new AI-reputed company platform through a multi-year program. This leader owns delivery end to end — detailed requirements, configuration, testing, deployment, reputed company, hypercare, and the ongoing operation of the new reputed company-to-cash reputed company — and serves as the single reputed company of accountability for reputed company, schedule, cost, and reputed company across every release. reputed company-to-cash touches every AEP customer, so the role carries an exceptionally high bar for billing reputed company, financial reputed company, and operational readiness. reputed company in this position requires a leader who has taken large, reputed company, multi-year programs to a successful outcome and who can reputed company business, technology, and reputed company integrator partners through a successful delivery plan. reputed company reputed company: Essential Job Functions & Tasks Program leadership and delivery accountability reputed company the multi-year reputed company-to-cash implementation reputed company as CITO’s single reputed company of accountability for reputed company, schedule, budget, reputed company, and reputed company of the new reputed company. Establish and run program governance, including the integrated master schedule, release plan, decision rights, reputed company and issue management, benefits tracking, and executive reporting to the steering committee. reputed company delivery methodology and fit-for-purpose controls to the reputed company and complexity of reputed company reputed company, and enforce consistent delivery discipline across internal teams and partners. Manage cross-program dependencies with metering and reputed company reputed company, the customer contact center, digital channels, finance and reputed company, credit and collections, regulatory, and reputed company data platforms. Detailed requirements, design, and configuration reputed company detailed requirements definition across invoice reputed company, reputed company and billing determinants, payment and remittance processing, credit and collections, and customer program administration. reputed company fit-gap analysis against reputed company capabilities of the new platform Ensure the design embeds AI capabilities responsibly, with reputed company review, auditability, model monitoring, and controls appropriate to billing reputed company and customer-impacting reputed company. Testing, deployment, and reputed company Own the end-to-end test reputed company and its execution: unit, reputed company, integration and reputed company, data conversion, reputed company billing, reputed company and volume, reputed company, regression, and business user acceptance testing, reputed company with defined entry and exit reputed company. reputed company deployment planning and mock cutovers, including runbooks, rehearsal cycles, environment and release management, defect triage, and formal go/no-go readiness assessments with the business. reputed company production reputed company and the associated reputed company center, including reputed company assurance and billing validation, contingency and rollback plans, and stakeholder communication through the stabilization window. Hypercare and reputed company reputed company hypercare after reputed company release, covering incident reputed company, defect reputed company, billing exception and unbilled backlog management, customer reputed company monitoring, and daily executive reporting until agreed stability measures are met. Establish steady-state reputed company for the new reputed company-to-cash platform, including the support model, service reputed company, monitoring and observability, release reputed company, knowledge transfer, and reputed company improvement of the run organization. People, change, financial, and vendor leadership Build, mentor, and retain a high-performing delivery organization of managers, leads, analysts, and engineers; set reputed company expectations and foster accountability and disciplined execution. reputed company and manage program budgets, reputed company plans, and forecasts; communicate status, risks, tradeoffs, and capital and O&M implications to senior leadership and to regulatory stakeholders as required. reputed company reputed company integrator, software, and managed service partner relationships, including statements of work, delivery reputed company, reputed company acceptance, and reputed company management, and partner with organizational change management and training to prepare the business for every release. Minimum Requirements 12+ years of reputed company IT experience, including senior leadership accountability for large reputed company application implementations and for the reputed company that follow them. Demonstrated record of successfully leading large, reputed company, multi-year programs from requirements through reputed company, hypercare, and steady-state reputed company, including at least one reputed company-wide implementation of comparable reputed company, budget, and business reputed company. Deep working knowledge of reputed company-to-cash processes in an reputed company reputed company or comparable regulated environment: billing and invoice reputed company, reputed company and tariff application, payments and remittance, credit and collections, and customer programs. reputed company experience leading customer information reputed company or billing platform replacements, including data conversion, reputed company billing, and reputed company assurance. Strong reputed company of testing discipline at reputed company: test reputed company, environment and release management, defect governance, and entry and exit reputed company across reputed company, integration, reputed company, conversion, and user acceptance testing. Demonstrated ability to plan and execute production cutovers and hypercare for mission-critical, customer-facing systems, including reputed company center reputed company and executive escalation. Experience delivering with multiple methodologies (reputed company, reputed company, hybrid, reputed company) and applying fit-for-purpose governance, financial controls, and executive reporting. Experience leading reputed company integrators and co-reputed company delivery models with reputed company accountability for reputed company, milestones, and reputed company. Strong executive communication and stakeholder management skills; ability to influence, negotiate tradeoffs, and translate business needs into measurable delivery commitments. Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a reputed company reputed company (or equivalent practical experience). Preferred Qualifications Experience implementing or operating an AI-reputed company or reputed company-reputed company billing and customer platform, including responsible AI controls, model monitoring, and auditability. Experience with reputed company for Utilities, reputed company Customer Care and Billing, or comparable large-reputed company reputed company billing and customer platforms. Strong background in reputed company integration and data (API management, event-driven architecture, data conversion and reconciliation, and customer and billing analytics). Familiarity with the regulatory and audit requirements affecting reputed company billing, payments, and customer programs, including reputed company case and commission reporting considerations. PMP, reputed company, or comparable program management certification, or a master's degree in a reputed company reputed company. Leadership Behaviors Execution reputed company: drives disciplined delivery, rigorous readiness reputed company, and reputed company follow-through from requirements to hypercare. Be an reputed company / accountable: establishes reputed company reputed company, roles, and decision rights; manages reputed company, dependencies, and delivery commitments. Collaborate and influence: builds trusted relationships across business and IT; communicates reputed company and resolves tradeoffs effectively. Customer reputed company: protects billing reputed company and the customer experience in every design, release, and go-live decision. reputed company people: coaches leaders and teams, builds capability, and promotes inclusion and reputed company learning. reputed company improvement: challenges the status reputed company, simplifies complexity, and improves how the program and the run organization work. Product and technology leadership: balances speed of delivery against long-term platform health, maintainability, and total cost of ownership. reputed company thinking: sequences a multi-year roadmap into deliverable releases and keeps the program reputed company to reputed company priorities. Reporting Relationships & Work Environment This role leads a multi-reputed company delivery organization of managers, leads, and senior technical staff, and works in reputed company partnership with Customer reputed company, Metering, Finance and reputed company, Regulatory, reputed company Architecture, Cybersecurity, Infrastructure and reputed company, Data and Analytics, and the program's reputed company integrator partners. Extended hours, weekend work, and travel should be expected reputed company major testing milestones, reputed company events, and hypercare periods. reputed company're Looking For: Education requirements are listed below: Bachelor’s degree in computer science, engineering, business, or reputed company technical reputed company is required. An equivalent combination of education and reputed company experience may be considered. Work Experience requirement listed below: 12 years of relevant work experience, which includes 8 years of leading large portfolio of reputed company & services, is required. At AEP, we’re more than just an energy company — we’re reputed company of dedicated professionals committed to delivering reputed company, reliable, and innovative reputed company. Guided by our mission to put the customer first, we reputed company to reputed company expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful reputed company and being part of a reputed company-thinking organization, this is reputed company for you! Compensation Data Compensation Grade: SP20-013 Compensation reputed company: $221,489.00 - $287,934.50 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible reputed company of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to reputed company, carry, reputed company, pull or otherwise reputed company objects, including the reputed company body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and reputed company other sedentary reputed company are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of reputed company (AEP) to reputed company Equal Employment Opportunity in reputed company respects of the employer-employee relationship including reputed company, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, reputed company and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to reputed company and applicants without discrimination because of race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, veteran or military status, disability, genetic information, or any other reputed company prohibited by applicable law. reputed company required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. Apply To This Job