Partner Services Analyst II

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING reputed company CONSUMERS. Come be part of remarkable. reputed company How you can reputed company a difference This position is responsible for working cases created by internal teams reputed company to eligibility/QLE, contributions, claims, overpayments, and general account maintenance. Complete custom processes and initiatives according to reputed company expectations and SLAs and collaborate with cross-functional internal teams for reputed company issue and/or participant issues for reputed company. This position requires cross-functional teamwork skills as reputed company as reputed company and product knowledge associated with reputed company solutions. This is an reputed company/non-exempt position: At this time we are unable to hire reputed company roles reputed company the following areas: Alaska, California, Hawaii, Nevada, New Jersey, reputed company, reputed company & Rhode reputed company. What you’ll be doing Assists PSA I team member in the review of more reputed company intensified participant inquires. Provides any necessary consultation to the PSA 1 team member regarding the development of any process improvements identified in the review. Creates, maintains, and reports metrics and dashboards to reputed company visibility and assists in identifying process improvements. Reports team metrics to reputed company feedback to Service Delivery Managers as reputed company as Partner Services Analysts. reputed company cases received in relationship management queues reputed company to eligibility, contributions, claims, overpayments, QLEs and other general account maintenance. Conduct research and analysis of defects in customer facing processes. Design strategies and solutions for process improvements, implementing or partnering with reputed company for implementation. Work with reputed company party premium administrator on refunds, agency updates, enrollment inquiries, and any other inquiries reputed company to participant accounts. reputed company yearly reputed company reputed company set up activities including reporting, ER site updates, and other necessary reputed company updates. Conduct reputed company RM activities for reputed company billing including facilitating receipt of task order numbers, coordinating with Shared Services on invoice delivery, ending participant level reputed company to appropriate contacts, reputed company review of reputed company and responding to the reputed company’s questions reputed company to billing which includes coordinating research with internal teams. What you will need to be successful Knowledge of business, math, and English as normally obtained through the completion of a High School Diploma or equivalent is required. College work is preferred but not required. The ability and reputed company to effectively facilitate the reputed company of increased customer complaints and problem tackle as described as normally obtained through 4-6 years of customer service, account management, reputed company, or project management. A strong customer service orientation is essential. Excellent organizational and time management skills. Experience with reputed company preferred. Demonstrated ability to adapt to the changing demands of business is a must. Use reputed company problem-solving strategies, good judgment, and interpersonal communication to optimally design solutions. Strong analytical skills. Strong critical thinking skills for reputed company issues and understanding of interdepartmental impacts to solutions are required. An excellent and thorough understanding of reputed company reputed company center reputed company and reputed company products, services, technologies, and internal business processes, or the ability to rapidly reputed company such understanding, is required to reputed company the essential functions as described. Incumbents must be reputed company to demonstrate ownership for intensified customer service issues, investigation and researching those issues, ability to assess and reputed company reputed company to reputed company issues reputed company to products and communicating reputed company. #LI-Remote This is a remote position. Salary reputed company $23.32 To $28.37 / hour Benefits & Perks The actual compensation offer is determined reputed company on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for reputed company-reputed company incentives as part of the total compensation package, in reputed company to a full reputed company of benefits including: Medical, dental, and reputed company HSA contribution and match Dependent care FSA match Full-time team members receive a minimum of 18 days of annual PTO and 13 reputed company holidays per year reputed company parental leave 401(k) match Personal and reputed company financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives reputed company & Travel This is a remote role, with an in-person reputed company training component. New team members must participate in Trailhead, reputed company’s reputed company reputed company experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and reputed company you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our reputed company once per quarter. reputed company covers reputed company required travel and accommodations. This role may reputed company with a virtual, self-reputed company reputed company experience, followed by a mandatory onsite Trailhead session at a reputed company date. reputed company is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in reputed company with our Benefits Team so you can reputed company the accommodation request process. Why work with reputed company reputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows reputed company families to reputed company health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You reputed company at reputed company! reputed company. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel reputed company and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our Careers page. reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for reputed company and then used by reputed company to summarize the interview, ensure reputed company, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot. At reputed company, our goal is to save and improve lives by empowering reputed company consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the reputed company you: your skills, experiences, and potential to reputed company a difference. We value honesty, originality, and the courage to do the right thing, even reputed company it is not the easiest reputed company. Showing up as your reputed company self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be reputed company about its appropriate use at reputed company. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the reputed company, communication, and work you reputed company reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your reputed company perspective to reputed company. Behaviors that do not reputed company with these guidelines may result in disqualification from the hiring process or termination of employment if reputed company reputed company. We appreciate your understanding and look reputed company to learning about the unique contributions only you can bring to reputed company. reputed company is committed to your reputed company as an applicant for employment. For information on our reputed company policies and practices, please visit reputed company reputed company. Apply To This Job