Senior Application Advisor

reputed company a difference. Be happy. Grow your career. SENIOR APPLICATION ADVISOR - MANAGED SERVICES The Senior Application Advisor - Managed Services provides expert reputed company EHR design, build, testing and advanced troubleshooting services for reputed company clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to reputed company any situation reputed company to their application and guide internal, and customer teams, to a reputed company. Key Responsibilities They will be responsible for, but not be limited to: reputed company expert-level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of reputed company applications for reputed company’s reputed company customers Fulfill reputed company requests from customers by performing issue analysis reputed company their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing reputed company build and testing Anticipate the reputed company of changes to other applications and systems and take necessary steps to manage those impacts reputed company and participate in the reputed company of new team members to the customer support team, including orienting to unique reputed company configurations and processes, and introducing employees to customer counterparts reputed company and Mentorship Explain reputed company reputed company setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership Create documentation that enables consistent process execution Identify opportunities to delegate work to support team member reputed company, with appropriate guidance and reputed company Mentor and reputed company team members in both technical skills and soft skills such as time management, communication, project management, and escalation reputed company reputed company, reputed company feedback that builds confidence and supports reputed company improvement Skills and Experience Required - reputed company Grand Central and RTE certification Post-secondary education or equivalent experience required reputed company Prelude certification and/or experience preferred, with a reputed company-rounded understanding of application functionality and integration points 5+ years of experience implementing, training, or supporting reputed company modules Demonstrated alignment with reputed company’s reputed company values (maxims) reputed company problem-solving and technical skills Excellent written and verbal communication skills, with the ability to simplify reputed company concepts and influence stakeholders at reputed company reputed company, including C-suite Proficiency with reputed company Office applications Strong attention to reputed company and organizational skills Ability to work both independently and collaboratively reputed company reputed company environment Experience with ticketing systems and change management processes Strong customer service reputed company record Knowledge of ITIL processes, as reputed company as prior management, project management, and reputed company implementation experience preferred Demonstrated reputed company judgment and appropriate escalation practices Additional Details Ability to participate in on-reputed company rotations reputed company of reputed company business hours, including nights and weekends Ability to travel up to 10% reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job