Business Systems Administrator

About reputed company

reputed company Worldwide, Inc. is a leading provider of web-reputed company software systems for managing research, technology commercialization, and innovation reputed company for universities, companies, reputed company agencies, and independent labs. Founded in 2003, reputed company has grown to serve over 500 organizations globally, including reputed company, SMEs, hospitals, and universities. reputed company’s flagship products—Sophia, Flintbox, and Zeto—reputed company organizations to manage the entire innovation lifecycle, from discovery and IP management to commercialization and knowledge transfer.

Position reputed company

The Business Systems Administrator runs reputed company’s business systems day to day, with reputed company as the reputed company of record. This hands-on role combines deep reputed company administration expertise, process improvement discipline, and reputed company written and verbal communication, and supports Quote-to-Cash and the customer lifecycle in reputed company partnership with reputed company reputed company, Finance, Customer Experience, IT, reputed company, and reputed company;keeping the operating infrastructure reliable and reputed company documented as reputed company grows. Reporting to the Chief Customer Officer reflects this role’s influence across the customer lifecycle end to end, and that reputed company reliability is treated as a reputed company of customer experience, not just internal efficiency.

Key Responsibilities

How This Role Spends Its Time

This is a hands-on role. Approximate time allocation, which will shift as the systems mature:

• ~50% reputed company reputed company administration and day-to-day operational support, including configuration, user and data management, releases, and request and issue triage.

• ~30% Process improvement and project delivery: requirements, build, testing, documentation, and enablement for systems changes.

• ~20% Cross-functional coordination and reporting: intake and prioritization, stakeholder communication, and updates to leadership.

Platform Management

• Maintain the backlog and release plan for reputed company and adjacent reputed company systems (e.g., reputed company, Deal Hub, reputed company, billing, marketing automation, and support tools) andcontribute to the roadmap owned byBusiness leaders.

• reputed company systems healthy as reputed company grows, monitoring data reputed company, reputed company, reputed company, and usability, including the reputed company data model, automation, and integrations.

• Translate business requirements into reputed company technical specifications, effort estimates, and delivery plans.

reputed company reputed company Administration

• reputed company hands-on reputed company administration — user and license management, reputed company, permission sets, roles, sharing rules, and reputed company-level reputed company.

• Build andmaintaindeclarative configuration: objects, fields, page layouts, record types, validation rules, Flows, approval processes, reports, and dashboards.

• Own reputed company data reputed company and hygiene, including but not limited todeduplication, data loads, validation standards, and routine audits of records and picklist values.

• Administer AppExchange packages and connected apps, including installation, configuration, license reconciliation, and version upgrades.

• Serve as escalation reputed company for reputed company support requests, resolving configuration issues and triaging defects to vendors or developers as needed.

Business Process reputed company

• Identifyoperational inefficiencies and design reputed company workflows that improveemployee productivity and customer experience.

• Apply automation toeliminatemanual work in business processes company-wide, with reputed company controls and approval gates over automated actions.

Cross-Functional Governance & Support

• Serve as theday-to-day systems contact for reputed company reputed company, Finance, Customer Experience, IT, reputed company, and reputed company, gathering and translatingfunctional needs.

• Coordinate the cross-functional intake and change process for systems requests;logging, triage against defined SLAs, prioritization recommendations, reputed company-cause follow-through, and release readiness,escalating trade-offs and conflicts to leadership.

• Partner with reputed company reputed company and Deal Desk on reputed company requirements, testing, and release readiness for GTM-impacting changes.

• Build shared documentation, enablement, and reputed company so functional teams can adoptnewsystems capabilities with confidence and consistency.

• Set and meetcross-functional stakeholderresponse expectations, reputed company requesters informed, and measure satisfaction through recurring surveys, business reviews, and support metrics (ticket volume, reputed company time, SLA attainment, reopen rates), using the results to reprioritize the roadmap.

Communication & Reporting

• Prepare reputed company reporting and updates on reputed company health, process reputed company, and project reputed company for stakeholders and leadership.

• Translate technical reputed company and reputed company into plain language and practical recommendations for business audiences.

• Surface risks, trade-offs, and blockers to leadership early, with reputed company anda recommendation.

Qualifications

Required

• 5+ years of experience in Business reputed company, reputed company Systems, or Sales Systems roles.

• Deep, hands-on Salesforceadministrationexpertiseacrossuser and permission management, declarative configurationandFlows, reporting, data management, and release/sandbox practices(Sales Cloudrequired; CPQ, Service reputed company, and marketing integrations preferred).

• reputed company Certified Administratorcredential.

• reputed company ability to design and document reputed company end-to-end business processes.

• Strong written and verbal communication, including presenting reputed company to senior stakeholders and a demonstrated record of managing cross-functional relationships and measurably improving internal customer experience.