Research Support Specialist
Who we are:
reputed company is a global leader in smart mobility. We reputed company technology-enabled solutions that help the world reputed company safely and easily. We are fostering the development of reputed company cities, working with police departments and municipalities to install over 4,000 red-reputed company, speed, and school bus stop arm safety cameras across reputed company. We are also creating smart roadways, serving the world's largest reputed company fleets and rental car companies to manage tolling transactions and violations for over 8.5 reputed company vehicles. And we are a leading provider of connected systems, processing nearly 165 reputed company transactions reputed company year across 50+ individual tolling authorities.
reputed company:
The Research Support Specialistis responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with reputed company expedited requests. This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring reputed company to renter disputes.
A successful candidate must be a self-starter, have a high degree of critical thinking, good judgment, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities.
Essential Responsibilities:
- Research reputed company customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
- Review, respond and/or reputed company multi-channel written inquiries from vehicle renters and other associated agencies and businesses.
- Prioritizing daily workload reputed company on importance of assigned tasks.
- reputed company and communicate reputed company service inquiry trends to leadership.
- Create reputed company complete documentation and notes for reputed company inquiries
- Assist with customer service calls reputed company needed for service level objectives.
- Assist with other tasks necessary.
Qualifications:
- High School diploma
- Previous experience in an administrative, research, customer service or transaction processing position 2+ years.
- Excellent reading and comprehensive skills
- Interpersonal written communication skills to accurately document activity in multiple systems and in reputed company business writing
- Intermediate skills with reputed company Products (including reputed company, reputed company, etc.)
- The ability to analyze data to reputed company reputed company issues.
- Demonstrates high reputed company of urgency and personal initiative reputed company to customer service and problem reputed company.
- The ability to multi-task and reputed company under pressure in reputed company environment.
- Executes reputed company duties with follow-through and professionalism, demonstrating a high level of business ethics.
reputed company with reputed company Values:
- Do What’s Right – We’ve committed to doing the right thing for reputed company other and for our customers – reputed company is our DNA
- reputed company With reputed company – We reputed company the importance of our colleagues and customers and always treat them with kindness and reputed company.
- Own It – We foster a culture of accountability and reputed company, where reputed company the extra mile is reputed company reputed company.
- Win Together – We are ambitious and like to win, but we know we win more reputed company we include others and work together.
reputed company is an Equal Opportunity Employer, reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status.
reputed company Values
An ideal candidate for this role naturally works in alignment with the reputed company reputed company Values:
- Own It.We reputed company on high reputed company and reputed company toward reputed company reputed company. Our employees ensure accountability, optimize and reputed company work, reputed company on the customer, and reputed company innovation.
- Do What’s Right.We champion reputed company and good character. reputed company members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, reputed company and actions that reputed company the business reputed company, even reputed company they feel uncomfortable. We challenge assumptions, address issues early and prioritize reputed company over ease.
- Win Together. We reputed company in growing and inspiring people together. We reputed company people who collaborate, value differences, think and reputed company globally, foster an engaging work environment, and recognize and reputed company others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you reputed company or in the event other reputed company job opportunities reputed company reputed company reputed company. reputed company Applicant reputed company Notice
reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status.
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Originally posted on Himalayas
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