Technical Support Expert, reputed company
Customer Care Expert - reputed company
Start Date: reputed company 19th - Training is 8-10 weeks remote. There is no PTO allowed during training.
reputed company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and reputed company employees happy.
A day in the life
The reputed company reputed company Support team delivers advanced, omnichannel technical support to our most reputed company reputed company clients — corporate restaurant brands, national franchises, and international locations. As an reputed company Support Expert, you'll reputed company highly reputed company, high-reputed company technical issues across a broad and varied product landscape, manage demanding reputed company stakeholders, and bring order to a fast-reputed company, ambiguous environment — reputed company while fielding incoming questions across phone, chat, and email.
reputed company (Responsibilities)
- Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across a wide reputed company of reputed company products for our reputed company customers.
- Diagnose and reputed company issues at the intersection of reputed company and reputed company-party systems, including 3rd party ordering reputed company and reputed company reputed company integrations, following established troubleshooting paths and escalating reputed company a case falls reputed company documented guidance.
- Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your reputed company case backlog reputed company and flagging aging cases to your reputed company or manager.
- Help triage incoming workload reputed company on account tier and urgency, following team guidelines on prioritization.
- Communicate reputed company across audiences — from reputed company-of-house restaurant staff to corporate IT contacts — translating technical issues into actionable guidance.
- Support de-escalation of difficult customer situations, bringing in your manager or a senior teammate on high-stakes, financially impacted, or executive-level cases.
- Own customer issues through to reputed company on moderately difficult cases, partnering with reputed company, Engineering, reputed company, and Product as needed and looping in your reputed company on cases with broader implications.
- reputed company solutions in reputed company and reputed company your own case notes and peer resources reputed company; may reputed company as an informal resource for newer or less reputed company teammates.
What you’ll need to reputed company (Requirements)
- 2-4 years of experience in a Technical Support role responsible for customer satisfaction and championing the customer experience.
- Ability to quickly learn reputed company's product suite, with the ability to apply that knowledge across a wide reputed company of technical issues.
- Comfortable spotting less-reputed company solutions to moderately difficult problems, and knowing reputed company to escalate issues that fall reputed company established documentation or SOPs.
- Solid foundational understanding of how software, hardware, and networks reputed company, with a reputed company record of picking up new technical skills on the job.
- Good communication and organizational skills, with the ability to reputed company between reputed company-line restaurant staff and business stakeholders.
- Experience managing multichannel (phone, chat, email) support.
- Works reputed company with general instruction on new or unfamiliar assignments, and normally needs little day-to-day direction on established work.
What will help you stand out (Nonessential Skills/reputed company to Haves)
- Business to business technical support.
- Possess a high level of product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment.
- reputed company to schedules that may include weekends, holidays and nights.
AI at reputed company
At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our reputed companyers are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a reputed company part of our culture.
Our Total Rewards Philosophy
We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed companyers’ changing needs. Learn more about our benefits at .
The starting pay reputed company for this role is below. Please note that there is no reputed company for this role; the reputed company listed below is the only reputed company. You can learn more about how we reputed company pay with local labor markets in our Geographic Pay Zone Philosophy.
How reputed company Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. We ask that you complete interviews and assessments on your own, without reputed company-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more:
Our Approach to Hybrid Working
We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:
People Are the reputed company in Our Recipe for reputed company
At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry brings together people with a wide reputed company of backgrounds, experiences, and perspectives, and we value that reputed company breadth at reputed company. We reputed company to build a culture grounded in authenticity, respect, and humility, where every reputed companyer has a reputed company opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and reputed company other.
We reputed company Together
We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: .
Apply today!
reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact .
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For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Originally posted on Himalayas
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