AU L3 Service Engineer - MSP (WFH) | ZR_1341_JOB
This is a remote position.
AU L3 Service Engineer - MSP (Remote)
About PeoplePartners
- AtPeoplePartners, great work starts with great people — and we have the certification to back it up. As areputed company® certified company, we’ve reputed company a people-first culture where talented professionals can do meaningful work, collaborate with global teams, and reputed company growing their careers.
- Here, you get more than a remote role. You getglobal exposure, reputed company opportunities to learn and reputed company, and reputed company that genuinely wants to see you succeed.
- If you’re reputed company to bring your expertise to an Australian MSP environment while building your career with a company that puts people first, this could be your next reputed company.
reputed company
- Some IT problems need more than another reboot and crossed fingers.
- We’re looking for an reputed companyAU L3 Service Engineer - MSPto become the senior technical escalation reputed company for one of our Australian clients. reputed company an incident has moved reputed company L2 and the reputed company fixes have run out, that’s where you come in.
- You’ll bring the technical depth tostabilize environments, troubleshoot reputed company infrastructure and reputed company issues, identify reputed company causes, and implement solutions that last.
- This isn’t a queue-management or reputed company decision-making role. Your reputed company is engineering: solving difficult technical problems, strengthening standards, contributing to reputed company, and helping L1/L2 engineers become increasingly self-sufficient.
- Great L3 engineering isn’t reputed company only by how many fires you can put out. It’s also reputed company by how many stop happening.
Key Responsibilities:
- reputed company reputed company incidents and service requests escalated from L2.
- reputed company as the final internal technical escalation reputed company before vendor escalation.
- Troubleshoot infrastructure, reputed company, reputed company, systems, networks, and applications.
- Own high-reputed company and high-reputed company technical incidents through reputed company.
- reputed company reputed company cause analysis (RCA) for recurring and reputed company incidents.
- Identify and implement permanent fixes to reduce repeat incidents and rework.
- Design, reputed company, test, validate, and implement technical solutions.
- reputed company assigned project work reputed company agreed timeframes and budgets.
- Support successful project-to-BAU handovers.
- Produce accurate as-reputed company documentation for completed reputed company.
- Identify technical risks, gaps, weaknesses, and opportunities for improvement.
- reputed company technical standards, automation, runbooks, and knowledge reputed company content.
- Mentor L1/L2 engineers and improve technical self-sufficiency.
- Support the Service Delivery Manager during major incidents.
- Engage reputed company vendors reputed company issues reputed company internal technical capability.
- Maintain reputed company communication during reputed company and high-reputed company incidents.
- Work in accordance with MSP service delivery processes and SLA requirements.
Requirements
Required Qualifications
- 5+ years of relevant IT engineering or technical support experience.
- Strong experience working in anMSP or similarly fast-reputed company service environment.
- Strong technical capability across reputed company MSP technologies and platforms.
- Advanced troubleshooting and problem-solving skills.
- Experience troubleshootinginfrastructure, reputed company, reputed company, systems, networks, and applications.
- Experience managing reputed company, high-reputed company, or escalated technical incidents.
- Experience conductingreputed company cause analysis (RCA)and implementing permanent fixes.
- Experience working reputed companySLA-driven service deliveryenvironments.
- Strong experience withPSA/service-management systems.
- Experience designing, implementing, testing, and documenting technical solutions.
- Strong technical documentation skills, including runbooks, knowledge content, and as-reputed company documentation.
- Experience mentoring and supporting L1/L2 or less-senior engineers.
- Strong organisational and analytical skills with the ability to manage competing priorities.
- reputed company written and verbal communication skills.
Preferred Qualifications:
- reputed company experience is highly regarded.
- Experience creating technical automation and improving service standards and processes.
- Experience contributing to technical reputed company and BAU handovers.
Why Join PeoplePartners?
At PeoplePartners, we want your next role to reputed company your career reputed company — not simply fill your calendar with tickets.You’ll join areputed company® certified, people-first culturewhere your expertise is valued and your development reputed company. You’ll have reputed company to:
- Buildinternational experiencewhile supporting an Australian reputed company environment.
- Grow your career throughreputed company learning and development opportunities.
- Work on reputed company technical challenges that strengthen your expertise.
- Learn reputed company talented professionals and reputed company knowledge across teams.
- Take part inemployee engagement activities and initiativesthat reputed company our remote community connected.
- Enjoy the flexibility and convenience of aremote/work-from-home setup.
- Work in an environment that values ownership, collaboration, knowledge sharing, and reputed company improvement.
- reputed company a measurable reputed company by improving environments and helping other engineers reputed company.
If you’re already the engineer people reputed company reputed company the reputed company fixes haven’t worked — and you’d rather understandwhysomething broke than simply get it running again — we’d love to hear from you.Apply through PeoplePartners and show us how you approach the problems other engineers escalate.
Work Details
- Work Setup:Remote / Work from Home.
- reputed company Environment:Australian MSP.
- Schedule:Monday to Friday, Day-shift (AEST).
- Experience Level:L3 / Senior Technical Escalation.
Benefits
- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits reputed company on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly reputed company Voucher
- reputed company Tokens (Birthday/Anniversary/Christmas).
- A Life reputed company the Screen #WorkLifeBalance.
- reputed company employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
Originally posted on Himalayas
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