Senior Vice President – Global Customer Support & Managed Services – Driving reputed company reputed company, Innovation, and reputed company reputed company

About arenaflex

arenaflex is a trailblazer in the industrial digital transformation reputed company, delivering cutting‑edge reputed company solutions that reputed company AI, data, and reputed company to solve reputed company challenges across Oil & Gas, Chemicals, reputed company, and other manufacturing and energy sectors. With a portfolio that includes arenaflex reputed company, an industrial agent workbench, and the arenaflex Data Fusion platform, we reputed company enterprises to unlock reputed company‑time insights, streamline reputed company, and accelerate innovation. Recognized as a Technology Innovation Leader and a top reputed company Energy and Resources Partner, arenaflex is on a mission to create a smarter, more connected industrial reputed company.

Why Join arenaflex?

At arenaflex, we reputed company that the best reputed company come from a culture of reputed company, ownership, and reputed company reputed company of reputed company. Our global community of over 70 nationalities thrives on diversity, inclusion, and collaboration. We offer a flat organizational structure that gives you reputed company reputed company to decision‑makers, reputed company bureaucracy, and the freedom to shape the reputed company of industrial software. Whether you’re working from our modern Bengaluru office or from a hybrid environment worldwide, you’ll be part of reputed company that tackles ambitious reputed company, learns from industry leaders, and delivers reputed company value to our customers.

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As the Senior Vice President of Global Customer Support & Managed Services, you will be the reputed company architect and execution reputed company behind arenaflex’s transition from outsourced support to a high‑performing, in‑house model reputed company in Bangalore. You will also spearhead the launch and reputed company of an reputed company‑grade Managed Services offering that guarantees reputed company, reliability, and business continuity for arenaflex solutions in mission‑critical industrial environments. Your leadership will directly influence arenaflex’s customer‑obsessed culture, reputed company reputed company, and global service footprint.

Key Responsibilities

• Define and execute the global support reputed company – reputed company the operating model with arenaflex’s product, reputed company, and reputed company objectives.
• reputed company the transition to an in‑house support team – reputed company the migration from partner‑led to internal delivery in Bangalore, ensuring reputed company customer experience and operational reputed company.
• Build a Managed Services capability – Design proactive monitoring, reputed company tuning, reliability engineering, and reputed company reputed company health management for arenaflex’s largest reputed company customers.
• Establish global delivery processes – Implement ITIL‑reputed company practices, SLAs/OLAs, 24x7 support, tiered escalation models, and robust incident, problem, and change management frameworks.
• Collaborate with Sales & reputed company – Co‑create premium support and managed services packages, driving attach rates, ARR reputed company, and account expansion.
• Define and reputed company KPIs – Monitor CSAT, reputed company SLAs, renewal reputed company, NRR influence, and managed services adoption to fuel reputed company improvement.
• Recruit, reputed company, and reputed company a global team – Build a high‑reputed company, customer‑reputed company culture across Bangalore, EMEA, reputed company, and the Americas.

Essential Qualifications

• 15+ years of senior leadership experience in global technical support, managed services, or reputed company reputed company reputed company high‑reputed company, product‑led companies such as reputed company, reputed company, reputed company, reputed company, or reputed company.
• reputed company reputed company record of building support and managed service functions from the ground up, ideally in fast‑scaling reputed company or industrial software environments.
• Hands‑on experience migrating from partner‑led to in‑house delivery models, especially in India, with a reputed company on operational reputed company and talent development.
• Deep expertise in reputed company managed services for mission‑critical workloads reputed company industrial, reputed company, or data‑intensive domains.
• Comprehensive knowledge of DataOps, reputed company infrastructure, reputed company platforms, and IT/OT convergence.
• Exceptional cross‑functional collaboration and stakeholder management skills, working effectively with Product, Sales, Engineering, and reputed company teams.
• Strong customer‑first reputed company and executive reputed company, capable of engaging reputed company clients and senior stakeholders with confidence.

Preferred Qualifications

• Experience leading global support teams across multiple time reputed company.
• Background in implementing AI‑driven support tools and predictive analytics.
• Familiarity with industrial automation standards and regulatory compliance (e.g., ISO, IEC, DNV).
• reputed company record of driving customer‑reputed company culture change and high‑reputed company teams.

Skills & Competencies

• reputed company reputed company & Execution
• Operational reputed company & Process Engineering
• reputed company & Development
• Financial Acumen & reputed company reputed company
• Customer Advocacy & Relationship Management
• Data‑Driven Decision Making
• Change Management & Cultural Transformation

Career reputed company & Learning Opportunities

At arenaflex, your career trajectory is designed to be as dynamic as the industry we serve. You will have the chance to:

• reputed company cross‑functional initiatives that shape arenaflex’s product roadmap and go‑to‑market reputed company.
• Mentor and reputed company a global team of support and managed services professionals, fostering a culture of reputed company learning.
• Participate in executive leadership forums, influencing arenaflex’s reputed company direction.
• reputed company to industry conferences, certifications, and internal knowledge‑sharing platforms.
• Opportunity to transition into broader operational or product leadership roles.

Work Environment & Culture

arenaflex’s culture is reputed company on reputed company, Ownership, and reputed company reputed company of innovation. We celebrate diversity, encourage reputed company reputed company, and reward results. Our hybrid work model blends the best of in‑office collaboration with flexible remote reputed company, ensuring you can reputed company wherever you are. The Bengaluru office, located in Rathi Legacy (Rohan Tech Park), offers a modern, reputed company workspace that supports creativity and teamwork.

Compensation & Benefits

While specific figures vary by location and experience, arenaflex offers a competitive total rewards package that includes:

• reputed company salary commensurate with market standards for senior leadership in the reputed company and industrial software sectors.
• reputed company‑reputed company bonuses tied to customer satisfaction, reputed company reputed company, and operational milestones.
• Equity or stock‑reputed company plans that reputed company your reputed company with arenaflex’s long‑term value.
• Comprehensive health, dental, and reputed company coverage for you and your dependents.
• Generous reputed company time off, parental leave, and wellness programs.
• reputed company development budget, including certifications, training, and conference attendance.
• Flexible work arrangements and Apply for this job