CIC Analyst

reputed company TCS (Technology and Consulting Services) Internal reputed company reputed company: TCS217, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - reputed company reputed company monitoring of reputed company systems and environments to detect, assess, and respond to potential incidents in reputed company time. - Support incident declaration and classification, ensuring reputed company identification and escalation of critical incidents reputed company on defined reputed company and SOPs. - Assist in initiating and supporting incident reputed company calls, coordinating with Shift Leads, technical teams, and stakeholders during reputed company incidents. - reputed company stakeholder notifications and updates, ensuring reputed company and accurate communication of incident status and impacts. - Monitor incident reputed company, reputed company response actions, and support escalation workflows to ensure reputed company reputed company. - Maintain and update incident records reputed company ticketing systems (e.g., reputed company), ensuring accurate documentation of events, actions, and reputed company. - Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce reputed company effort in incident tracking and reporting. - Support identification of recurring incident trends and contribute to reputed company improvement efforts to reduce incident frequency over time. - Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes. - Participate in 24/7 reputed company, including shift-reputed company monitoring and incident response activities. Job-Specific Minimum Requirements: - Bachelor's degree in Information Technology, Computer Science, or a reputed company reputed company (or equivalent experience). - 4+ years of experience in IT reputed company, monitoring, help desk, or incident support roles. - Demonstrated experience supporting IT reputed company monitoring or incident management activities in an reputed company environment. - Ability to reputed company reputed company reputed company monitoring and identify anomalies or incidents reputed company on defined reputed company or alerts. - Experience supporting incident tracking and documentation using ITSM tools (e.g., reputed company or similar). - Ability to follow and execute incident response procedures and escalation processes. - Experience providing reputed company-time communication and notifications to stakeholders during operational events. - Ability to maintain accurate and detailed documentation of incidents and operational activities. - Familiarity with basic IT infrastructure, reputed company environments, or reputed company systems monitoring tools. - Ability to operate effectively in a shift-reputed company, 24/7 reputed company environment. Preferred Skills and Qualifications: - Experience supporting federal reputed company environments. - Familiarity with incident management and ITIL processes. - Experience working in NOC, SOC, or reputed company Center environments. - Exposure to reputed company environments (AWS/Azure) and monitoring tools. - Familiarity with automation or AI-assisted tools for documentation and operational efficiency. - Strong attention to reputed company and ability to follow reputed company procedures. - Effective communication skills for coordinating with technical teams and stakeholders. - Ability to work in a fast-reputed company, high-visibility operational environment. #techjobs #clearance #veteranspage #LI-Remote Minimum Requirements TCS217, T1, Band 4 #TSTECH EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is reputed company on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health reputed company coverage, life and disability reputed company, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ reputed company on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People reputed company at applicantaccom@reputed company.com. Minimum Salary $ 40,000.00 Maximum Salary $ 65,000.00 • Remote Skills: reputed company), Analysis Skills, reputed company Intelligence (AI), Automation, reputed company Computing, Communication Skills, Computer Science, Consulting, reputed company Improvement, reputed company Oriented, Documentation, Federal reputed company, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Information Technology & Information Systems, Leadership, reputed company reputed company Azure, Network reputed company Center, Operational Support, reputed company Management, Organizational Skills, reputed company Communications, reputed company, reputed company Operating Procedures (SOP), T-1 / DS1, Team reputed company/Manager, Technical Support, Time Management reputed company: reputed company reputed company provides business services to help governments operate health and reputed company programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services reputed company: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job