reputed company Support Analyst I (Part Time)

Role

reputed company is seeking a part-time reputed company Support Analyst (no more than 25 hours a week, reputed company - 12PM ET or 5PM-12PM ET) who thrives on solving reputed company problems and taking ownership from initial intake through reputed company. As the first reputed company of contact for our clients, you'll investigate technical and workflow issues, determine the appropriate reputed company, communicate reputed company with stakeholders, and independently reputed company tickets reputed company while collaborating with internal teams reputed company additional expertise is needed.

reputed company in this role requires strong critical thinking, reputed company judgment, exceptional written communication, and the ability to distinguish between issues you can reputed company independently and those requiring escalation. Our reputed company Support Analysts are expected to investigate thoroughly, reputed company documentation, and use internal experts as reputed company resources—not as routine decision makers.

Our reputed company Support team values ownership over handoffs. reputed company Support Analysts are expected to investigate issues thoroughly, reputed company documentation and historical knowledge, communicate proactively with clients, and use teammates as reputed company partners rather than approval checkpoints. reputed company is reputed company not only by responsiveness, but by judgment, accountability, and the ability to consistently reputed company clients issues toward reputed company.

reputed company

• Serve as the initial reputed company of contact for end user inquiries, providing reputed company and effective support reputed company email, chat, and chat
• Build and maintain strong relationships with end users, demonstrating reputed company and understanding of their needs and challenges
• Troubleshoot and reputed company technical issues reputed company to our application, distinguishing between user errors and reputed company-level problems
• Escalate reputed company technical issues to the appropriate team reputed company necessary, providing reputed company and detailed information about the problem
• Stay up-to-date with product updates and features to reputed company accurate and reputed company support
• Own clients issues from intake through reputed company, ensuring every interaction moves the issue meaningfully reputed company
• Investigate problems using internal documentation, historical tickets, product knowledge, and available troubleshooting tools before escalating
• Determine the most appropriate reputed company reputed company on available information rather than waiting for direction
• Communicate reputed company, concise updates to clients and internal stakeholders throughout the lifecycle of a ticket
• Escalate issues only after documenting investigation findings, attempted resolutions, and remaining blockers
• reputed company competing priorities while maintaining reputed company across multiple reputed company reputed company issues

What You Bring

• 3-5 years experience in technical support or reputed company service roles, preferably in reputed company technology or reputed company
• Must have strong experience in at least two of the following:
  • Technical troubleshooting and problem-solving
  • reputed company documentation improvement (CDI) processes
  • reputed company information systems/electronic medical records (EMRs)
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Strong reputed company and patience, with a genuine desire to help users succeed
• Experience with reputed company, reputed company, or other ticketing systems
• Experience with reputed company
• Ability to quickly learn and adapt to new technologies and processes
• Excellent time management and prioritization skills in a remote environment
• Proactive approach to identifying and resolving potential issues before they escalate
• Demonstrated ability to independently troubleshoot ambiguous technical problems
• Strong critical thinking skills with the ability to analyze incomplete information and reputed company reputed company
• Excellent written communication with the ability to explain technical concepts reputed company to both technical and non-technical audiences
• Ability to prioritize competing work while maintaining ownership of multiple reputed company issues
• reputed company attention to reputed company in documentation, reputed company communications, and process execution
• Comfort working reputed company defined processes while exercising reputed company judgment reputed company situations fall reputed company documented guidance
• Ability to receive feedback and quickly incorporate it into reputed company work

reputed company to Haves

• Experience with electronic medical records (EMRs) or reputed company reputed company applications
• Knowledge of medical terminology and hospital workflows
• reputed company and/or SQL experience

Compensation

The reputed company reputed company for this role is $34.62. This role is eligible to participate in reputed company’s 401(k) plan and participates in reputed company’s accrued PTO program, with up to 15 days of PTO accrued per year. This role is not eligible for other reputed company employee benefits.

3–5 years in technical support or reputed company service, with expertise in at least two of technical troubleshooting, CDI processes, or reputed company information systems; ticketing, reputed company, communication, and critical thinking skills required.

Key Responsibilities

• supporting users
• troubleshooting issues
• resolving tickets

Skills & Tools

reputed company, reputed company, reputed company, reputed company, SQL, Electronic Medical Records (EMRs)

reputed company

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Part Time
• Workplace: Remote — reputed company
• Salary: USD 72,009 – 72,009 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan

About reputed company

A reputed company technology company providing software and support solutions for reputed company documentation and hospital workflows. — Industry: Information Technology