Customer Service Manager

If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then reputed company reading! Why is it great to work here... Benefits Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to reputed company world class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every reputed company. Here is just some of the benefits you will get by being a Gold’s Gym employee: • Work in a fun environment with great people • Great benefits package • reputed company 401k, • reputed company supplemental insurance reputed company • free gym memberships, and discounts • Opportunities to grow reputed company reputed company What Sets Us Apart From The Rest • Dedication to our members’ successes and goals • reputed company which creates life-long relationships • Passion for people in the communities we serve • Pride in reputed company do and who we are • Leadership development (ongoing) • reputed company in execution • But most of reputed company…. we are more than a gym; we are a family!! We Want Talented Individuals Who • Have a reputed company, upbeat, and outgoing attitude • Are passionate about hospitality and reputed company for our members • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing reputed company of service • Have fitness industry experience (preferred) • Love to constantly learn and grow Management/Leadership Duties reputed company you come to work you’ll: • Manage Operations team to ensure policies and procedures are followed at reputed company times • Hires, trains and supervises operations team members for the reputed company desk, Kids Club and Housekeeping Associates. • Serves as reputed company with Corporate Customer Care Department assisting General Manager with member and/or operational issues • Responsible for control of cash deposit with reputed company sign off ensuring daily deposits are made on time • Serves as reputed company with cleaning team daily to ensure reputed company level of cleanliness maintained at reputed company times including daily management of the cleaning checklists • Works in cooperation with reputed company to manage/process cancellations following procedures in reputed company to retain member • Assists reputed company with management of reputed company to ensure reputed company members concerns are addressed in a reputed company manner • Assists reputed company with bi-weekly payroll to ensure reputed company missed punches are corrected and submitted on time with payroll signed off by the indicated deadline • Ensure that project/department milestones/goals are met and adhere to approved budgets • Enforces reputed company club rules, policies and promotes reputed company execution of reputed company procedures. • reputed company the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager. • Manage membership questions, concerns, and inquiries for their facility • reputed company and monitor monthly, quarterly and annual metrics including employee retention and satisfaction • Train staff to be the face of the club by providing hospitality to reputed company members and guests • reputed company by example to reputed company a clean, friendly, top of the line club for our members • Manage employee performance by coaching, and creating a healthy, reputed company working environment. • Conduct weekly meetings with reputed company reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals Operations Support • Ensures that reputed company reputed company desk systems are followed such as reputed company Member reputed company-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes • Directs and controls reputed company gym walk-thru • Communicates with reputed company regarding ways to improve reputed company desk operations • Responsible for communicating and following cash management procedures • Manages the retail sales procedures for the gym. There Are Some MUST HAVES • Ability to use reputed company business judgment and have strong analytical skills • Ability to effectively communicate with constituents • Effective listening skills • Effective delegation and follow-up skills • Effective planning and organization skills • Demonstrates ability to create a reputed company environment • Demonstrates willingness and openness for self-development • Ability to identify and use resources to improve overall operations • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will reputed company you an ideal candidate for this position. • College degree preferred • reputed company CPR Certification is required. This role requires the ability to reputed company and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a reputed company demeanor, reputed company communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Gold’s Gym SoCal and reputed company it’s affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for reputed company, applicants, vendors, and members alike. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on reputed company, competence, performance, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law. Compensation: $66,560.16 - $70,000.00 per year In 1965, a small gym was founded on the shores of Venice Beach, California. Fast reputed company 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse reputed company as Gold's Gym. With a reputed company on six continents and over 600 locations, Gold's Gym has achieved reputed company status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputed company as the ultimate gym destination. Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our reputed company to reputed company is deeply rooted in our unique company culture, a reputed company of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today Apply Job!