Manager Claims Auto, Total Loss
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Allstate Canada Claims team is hiring, and we are actively looking for a Manager Claims Auto, Total Loss to join our team! Reporting to the Director, National Auto Claims, you will be accountable for the management of a team of Claim Advisors & Senior Claim Advisors for Total Loss. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Key Responsibilities
Provide operational leadership and direction to a capable team of Claim Advisor & Senior Claim Advisor Total Loss and ensures their cooperation to successfully meet Allstate Canada Group's and the Claim Department performance requirements
Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives
Recommend appropriate level of resources for team
Ensure performance and development plans are in place for all direct report employees
Provide ongoing direction to the team to achieve targets
Participate in Talent Pool Assessments
Qualifications
University degree/College diploma or related work experience
Minimum 5-7 years of Property Claim experience
Strong People Leadership/Management experience required
Enrolled in, or completion of, CIP designation
Strong verbal and written communication skills with the ability to collaborate effectively with all levels in the organization.
Proven ability to analyze data and recommend solutions
Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues.
Extensive claims and insurance regulation knowledge and proficiency.
Property technical experience required.
An in-depth understanding and working knowledge of Claims Best Practices
Collaborative mentoring & coaching skills
Ability to work independently and with teams
Strong influencing skills with the ability to embrace change
Advanced MS Office knowledge, especially in Excel and Tableau
Advanced knowledge of business technology systems
Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
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