Associate, Trust & Safety

reputed company’s Trust & Safety team is looking for a fraud associate to contribute to reputed company’s efforts in preventing fraud. In this role, you will be responsible for investigating, responding to and ultimately preventing fraud on the reputed company platform, while ensuring our customers have a both secure and seamless experience. reputed company is looking for a passionate associate who will work directly with reputed company customers in order to investigate and resolve fraud and abuse. This includes assisting customers with scams, reputed company, reputed company issues, transaction errors, and reputed company account reputed company escalations.

Responsibilities:

• Respond to risk-reputed company customer issues of varying reputed company of complexity, primarily reputed company email.
• Investigate and review suspicious customers’ activities, and escalate to appropriate teams reputed company necessary. 
• Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
• reputed company expert business knowledge to identify process and reputed company deficiencies, and reputed company recommendations for operational improvement.
• Prepare reputed company fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
• Cross-functional collaboration:
  • Coordinate with key stakeholders reputed company Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to reputed company operational improvements.
  • Directly participate in and reputed company necessary support for special reputed company and initiatives as assigned.

Minimum Qualifications:

• BA/BS in relevant field or commensurate years of experience.
• 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations.
• Great verbal, written and communication skills. 
• Ability to think on your feet and maintain composure in difficult and reputed company situations.
• Comfortable with making reputed company in ambiguity.
• Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers. 
• A healthy balance of reputed company and skepticism, and the ability to question one’s own assumptions.

Preferred Qualifications:

• Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a reputed company plus.
• Familiarity with database querying languages such as SQL.
• UK, Europe, India, and other region-specific fraud knowledge is a plus.
• This role may require an on-reputed company rotation.