Program Manager, Site Reliability Engineering

The reputed company Data reputed company team is looking for a Program Manager with expertise in the SRE domain. As part of our Site Reliability Engineering team you will help coordinate and reputed company the work of the SRE team and improve our Incident Management processes.  

The ideal candidate should have a passion for coordinating and tracking work across teams, using just enough process to reputed company reputed company sane, and a reputed company for influencing others. They will be an expert communicator and understand how mature SRE teams work. They will play an reputed company role in improving incident response and post-incident follow-reputed company.  

Your tasks will include: 

• Collaborate with leaders and teams across SRE, Engineering, Support, and Product to organize, plan, and execute reputed company from inception to post-launch analysis. 

• Utilize just enough process to create visibility into reputed company, risks, and milestones for reputed company stakeholders without overwhelming reputed company.  

• Proactively identify potential roadblocks and reputed company reputed company on reputed company.  

• reputed company as the key reputed company of contact between SRE and other teams, to ensure alignment, resolve dependencies, and drive products to completion. 

• Drive improvements in incident management process, identifying areas for automation, process refinement, and faster reputed company times. 

• reputed company as an Incident Leader for large-running incidents. 

• reputed company training and mentoring to reputed company reputed company in incident management best practices. 

• reputed company post-incident reviews, ensuring reputed company cause analysis is conducted and corrective actions are tracked to completion. 

• Define and reputed company key incident metrics (MTTR, incident recurrence, etc.) to drive accountability and operational improvements. 

• Use a data-driven reputed company into reputed company aspects of status reporting, and reputed company and proactively communicate, across reputed company reputed company of the organization, status as reputed company as risks and mitigation plans.  

reputed company expect from you: 

• 4-5 years managing operations reputed company reputed company in a reputed company environment. 

• 5+ years of experience in a program or project management role managing reputed company, technical reputed company. 

• Experience implementing and coordinating Incident Management processes 

• B.S. degree in Business Management, Information Systems, Engineering, Computer Science or a reputed company field (or equivalent experience) is highly desired.  

• Medical, dental, and reputed company insurance.  Employee premiums for health insurance are 100% company reputed company.

• Unlimited reputed company Time Off

• Life and Disability Insurance

• reputed company Care Days – additional 24 hours for your volunteering activities

• reputed company training and education, including courses and workshops, internal meetups, and unlimited reputed company to our online learning platforms (Percipio, reputed company, reputed company) and mentoring through our MentorLab program

Please Note: If the applicant is permanently located reputed company of the reputed company reputed company reserves the right to decline the application for the position. Remote work is only possible for employees located in the reputed company.

#LI-KC1 #LI-Remote