Remote Medical Receptionist

Duties: • Answer incoming calls and respond to patient inquiries in a professional and courteous manner • Monitor and verify appointment schedules • Resolve patient complaints or issues by investigating problems and finding appropriate solutions • Maintain patient records by updating account information and documenting interactions • Follow communication procedures, guidelines, and policies when handling customer interactions • Collect copays and outstanding balances at time of service. • Update patient's information in the EMR to ensure information is current and up to date. • Schedule appointments for patients • Respond and coordinate care responses through Klara Qualifications: • Minimum 1 year Medical Receptionist experience required • Preferred experience with athenaOne EMR • Preferred experience with Klara messaging • Preferred experience with VOIP phone systems • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to multitask and prioritize tasks effectively Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. • **This position requires in-person training and has the potential to be remote.*** Apply Job!