Director - Technical Success Management

Description: • Provides direction on technical contributions, product architecture, and best practices • Supports C1's cross-functional initiatives to enhance customer experience and drive revenue growth while fostering a customer-centric culture throughout the organization • Develops and implements a technical account success strategy that drives customer satisfaction and loyalty. • Identifies and measures key customer success metrics, including retention, renewal, and organic expansion • Utilizes KPI and metrics-driven approach to Technical Success Manager program to proactively enhance C1s globally leveraged delivery model • Collaborates with senior leadership to communicate the C1 strategy, its impact on customers' business outcomes, and the importance of collaboration from sales, service delivery, lifecycle services, and customer renewals • Works with decision makers to drive Business-Aligned IT Strategy. Elevates the conversation from the What and the How to the Why that drives differentiated customer value • Provides inspirational leadership to a multidisciplinary team, fostering a collaborative and innovative work environment • Recruits, nurtures, and mentors a diverse team of professionals, focusing on innovation, enablement, and growth Requirements: • Bachelor’s degree in the field of computer science, business administration, or equivalent experience • 10+ years of management experience • Exceptional leadership skills with the ability to develop and communicate the business vision and inspire and motivate staff • Effective influencing and negotiation skills in an environment that may not be in direct control of this role • Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units • Understanding current and emerging technologies and how other enterprises employ them to drive their business • Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders Benefits: • 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) • HSA with + Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance • Legal/ID Theft Plans • TeleHealth Options • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • On Demand Pay (Daily Pay) Apply Job!