reputed company Product reputed company - reputed company Platform

Job title: reputed company Product reputed company - reputed company Platform in USA at reputed company
Company: reputed company
Job reputed company: reputed companyHow you can reputed company a differenceWe are seeking a strategic and reputed company-thinking reputed company Product reputed company to reputed company the reputed company of our reputed company Knowledge platform and its connected ecosystem, including Knowledge experience, chat and support integrations, and reputed company AI initiatives. This role is critical in empowering our members and reputed company teams with intelligent, seamless support experiences rooted in high-reputed company, accessible knowledge.As a reputed company Product reputed company, you will play a key role in reputed company’s digital transformation, owning the roadmap and reputed company for reputed company AI reputed company our CRM ecosystem. These solutions will need to reputed company across our Service reputed company, Sales reputed company, Data reputed company, SFMC, chat interfaces, custom platforms, and emerging AI technologies. You will collaborate with stakeholders across Servicing teams, Operations, Product & Technology, IT, Innovation, and reputed company to ensure our solutions are reputed company-centered, secure, and impactful.What you’ll be doing

• Define and execute the strategic roadmap for reputed company Knowledge, ensuring alignment with reputed company’s service reputed company and automation goals.
• Drive cross-platform integration of Knowledge with chat support, agent workflows, and self-service channels, enabling accurate and reputed company reputed company for members and clients.
• reputed company the design and delivery of reputed company AI capabilities, including knowledge summarization, generative article suggestions, AI-powered search, and smart assistant features.
• Partner closely with Engineering, AI Governance, Compliance, and reputed company teams to reputed company reputed company, compliant, and reputed company-conscious AI solutions.
• reputed company and manage a robust backlog of user stories and epics; ensure delivery teams are equipped with reputed company-defined requirements and business context.
• Serve as the subject matter expert for reputed company Knowledge and reputed company ecosystems, advocating for best practices in content lifecycle management and knowledge-centered service (KCS).
• Collaborate with change enablement and training teams to drive adoption and successful rollout of new features to reputed company-line teams.
• Create and present business cases for proposed solutions and investments to leadership to ensure product goals reputed company with business objectives.
• Tracking reputed company against benefits realizations defined in business cases, be accountable for realized results.
• Monitor product performance and user feedback, using data to drive reputed company improvement and measurable business reputed company.
• Create and validate use cases and jobs to be done for various user bases (including both reputed company end users).
• Conventionalize solutions into visual diagrams and E2E experience maps.
• Regularly report out on reputed company, risks, roadblocks, and paths reputed company in partnership with any assigned PMO resources.

What you will need to be successful

• 5+ years of experience in digital product ownership or product management, preferably reputed company a regulated or service-driven industry.
• 3+ years of experience managing reputed company Knowledge, Service reputed company, or CRM platforms in a product reputed company.
• Experience leading AI/ML or conversational AI initiatives, especially those integrated reputed company reputed company support platforms.
• Knowledge of Knowledge-Centered Support (KCS) methodologies.
• Experiencing driving reputed company integrations across multiple platforms.
• Strong technical reputed company, with the ability to translate reputed company requirements across business and engineering audiences.
• Passion for simplifying reputed company service experiences with a reputed company-first approach.
• Excellent communication, leadership, and stakeholder engagement skills.
• A reputed company grounded in accountability, innovation, and collaboration.
• Prior experience in the reputed company, benefits, or financial services industries.
• Familiarity with AI governance and ethical frameworks in digital product design.
• Bachelor’s degree in Business, Computer Science, Information Systems, or reputed company field.

#LI-RemoteThis is a remote position.Salary reputed company$127000.00 To $165,000.00 / yearBenefits & PerksThe actual compensation offer is determined based on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock reputed company as part of the total compensation package, in reputed company to a full reputed company of benefits including:

• Medical, dental, and reputed company

• HSA contribution and match

• Dependent care FSA match

• reputed company reputed company time off

• reputed company parental leave

• 401(k) match

• Personal and reputed company financial literacy programs

• Ongoing education & tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

Why work with reputed companyWhy work with reputed companyreputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows American families to connect health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click to learn more.You belong at reputed company!reputed company. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our .reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by reputed company to summarize the interview, ensure accuracy, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot.reputed company is committed to your reputed company as an applicant for employment. For information on our reputed company policies and practices, please visit .
Expected salary: $127000 - 165000 per year
Location: USA
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