Telephone Operator

Job title: Telephone Operator in Philadelphia, PA at Jamison Professional Services
Company: Jamison Professional Services
Job description: Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Telephone Operator, in the Philadelphia, PA area.
About the Role:
We are seeking reliable and professional Telecommunications Operators to provide critical support across all communications systems at the CMCVAMC and its associated sites. This is a vital customer service role that ensures smooth operation of incoming/outgoing calls, emergency communications, and internal coordination.

• Length of contract: July 1, 2025, through February 28, 2026.
• Work schedule: 40 hours per week - There are no dedicated tours for FTE assigned, all FTE will rotate tour coverage. Flex tours may be assigned based on need of contracting officer. The contractor will be required to perform services on all federal holidays and any approved unplanned holiday.

TourLunchBreak8:00AM - 4:30PM(1) thirty-minute (30)(2) 15 minute4:00PM - 12:00PMn/a(2) 15 minute12:00AM - 8:00AMn/a(2) 15 minuteKey Responsibilities:Operate a variety of office and telecom equipment, including:Cisco Phone Model CP 8841Automatic Call Distribution (ACD) switchboardFacility-wide paging systemsDeliver messages and emergency communications promptly and accuratelyMonitor alarms and respond to emergency notifications efficientlyProvide customer service support for patients and staff via phoneRoute calls to the correct departments and locations within the facilityUtilize Microsoft Office Suite (Outlook, Excel, Word) for administrative tasksMaintain and track communication tasks from start to finishHandle sensitive or difficult calls with professionalism and empathyIndex and maintain current records of patient/employee locationsOperate emergency equipment related to alarms, patient safety, fire, and disaster protocolsPerformance Expectations:All routine calls (internal/external) must be answered within 3 ringsEmergency calls must be answered within 2 ringsAll emergency communications must be broadcast via paging at least 3 times within 15 secondsIdeal Candidate Will Have:Prior experience in telecommunications or customer service rolesStrong communication and interpersonal skillsFamiliarity with hospital or clinical settings (preferred)Ability to stay calm and organized under pressureProficiency in Microsoft Office applicationsJAMISON CORPORATE OVERVIEW:Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
Expected salary:
Location: Philadelphia, PA
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