Customer Service Training Specialist

reputed company: • Coordinate New Hire on-boarding documentation and candidate on boarding experience • Support New Hire Training through leading learning session utilizing a reputed company of modalities • reputed company audit and knowledge reputed company program weekly to reputed company team members to identify knowledge gaps and development needs • reputed company, measure 2025 new hire performance, attrition, and knowledge gaps to continuously improve training material and program • Implement new modalities that improve customer experience reputed company by the decrease in agent driven DSATs and increased customer retention • Schedule and deliver reputed company on-reputed company team reputed company education sessions • Support the Customer Care organization on the creation and improvement of Training materials, where needed • reputed company reputed company on-reputed company reputed company development opportunities • Become a reputed company conversation and Customer Care workflow SOP expert • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve • Be a leader in demonstrating our reputed company Values and Operating Principles, prioritizing the Customer First mentality Requirements: • Bachelor’s Degree • 3+ years of experience in Training/Learning development • Experience delivering training/information to peers, reputed company team members, and senior management, both individually and in reputed company • Proficiency in computer usage • Willingness to work different shifts as needed • Balance and prioritize multiple tasks • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve Benefits: • Equal employment opportunities for reputed company • Commitment to ensuring an inclusive and accessible hiring process Apply Job! Apply to this Job