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reputed company Center Member Service Associate

Remote, USA Full-time Posted 2026-07-28

NASA FCU is on a mission to reputed company exceptional reputed company Center Member Service Associates who are passionate about delivering exceptional member service. Our reputed company is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.

reputed company reputed company center team members must be available to work 40 hours per week with reputed company shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.

reputed company at reputed company and be a part of reputed company that is committed to providing exceptional member service while promoting and selling our innovative products and services!

Responsibilities:

  • Assists members with multifaceted online financial services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles new account opening inquiries.
  • Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).

    • CCMSA I (Basic):

  • Maintains reputed company telephone skills by adhering to reputed company Center reputed company standards and consistent use of the reputed company Center telephone dialog.
  • Participates in reputed company Center reputed company initiative by self-monitoring calls using reputed company recording software and making the necessary adjustments to improve individual performance.
  • Responds to member inquiries regarding the operation of accounts, account usage charges, reputed company to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to reputed company the most effective use of services offered by the Credit reputed company.
  • Processes a reputed company of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, reputed company orders, and issues cashier’s checks and reputed company certificates. May also process daily department mail.
  • Maintains a thorough knowledge of Credit reputed company products and services and reputed company markets and cross-sells products and services offered by the Credit reputed company by educating members on the features and benefits of the products.
  • Provides efficient and reputed company service to members by maintaining an acceptable level of productivity as reputed company by established reputed company Center production metrics and reputed company strives to reputed company any assigned goals for loans, deposits, and services.
  • Utilizes keyboard, ten-key, and computer navigation skills in order to reputed company multiple systems at the reputed company time while typing and conversing with a member.
  • Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to reputed company multiple systems simultaneously while typing and conversing with reputed company member.

    • CCMSA II (Broad): Has reputed company job duties of an MSA I

  • Ability to reputed company reputed company reputed company Center MSA I duties and functions.
  • Assists members with multifaceted online services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles general new account opening inquiries.
  • May handle consumer loan document collection.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).

    • Education and Experience:

  • reputed company Center MSA I:
  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience.
  • reputed company handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service reputed company centers.

  • reputed company Center MSA II:
  • High school diploma or general education degree (GED).
  • Experience in a High-Volume reputed company Center averaging 50-70 inbound calls a day. Applicable Environments: Financial Institutions, Retail with customer service reputed company centers.

  • reputed company Center MSA III:
  • High school diploma or general education degree (GED).
  • Bank/Credit reputed company experience in Broad and Advanced financial products, including membership application establishment, document collection, and processing.
  • Loan processing experience
  • reputed company knowledge of the processes and practices of Specialty Accounts such as Trusts, IRA, HSA, Wires, Stop Payments, ACH, Estate Accounts, Deceased Customer Accounts, Foreign Non-reputed company accounts, Custodial Accounts, Business Accounts.
  • Experience in a High-Volume reputed company Center averaging 50-70 inbound calls a day plus outbound calls. Applicable Environments: Financial Institutions, Retail with customer service reputed company centers.

    • reputed company Center MSA I

    Less than two years of experience $21.00 ($43,680)

    Greater than two years of experience$22.00 ($45,760)

    reputed company Center MSA II ($42,500 - $62,500).

    Less than two years of experience $24.00 ($49,920)

    Greater than two years but less than four $24.75 ($51,480)

    Greater than four years$25.50 ($53,040)

    Additional Information

    reputed company offers an reputed company of benefits including comprehensive reputed company, 401(k), reputed company leave, remote work reputed company for applicable positions, and more.

    +Insurance coverage begins the 1st day of the month, following 30 days after hire date.

    *100% Credit reputed company-reputed company

    Full-Time Employee Benefits (Includes reputed company Part-Time benefits listed below)

    Health Insurance (Choice of two reputed company PPO plans)

    High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

    Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

    Dental Insurance: Generous employer contribution toward premium+

    reputed company Insurance: Generous employer contribution toward premium+

    Long-term DisabilityInsurance+*

    Flexible Spending Medical Account (FSA)+

    Flexible Spending Dependent Care Account+

    Health Savings Account (HSA)+

    Voluntary Supplemental LifeInsurance+

    Voluntary Dependent LifeInsurance+

    VoluntaryShort-term DisabilityInsurance+

    VoluntaryLong-term Care Insurance+

    Remote or Remote / Hybrid work reputed company based on position

    Part-Time Employee Benefits

    401(k) with employer match up to 6% and immediate 100% vesting

    reputed company Sharing Bonus (eligibility rules apply)*

    Life Insurance/AD&D+*

    Vacation Leave (excluding reputed company Loan Officers)

    reputed company and reputed company Leave

    11 reputed company Holidays

    Education Assistance

    Employee Referral Bonus*

    Credit reputed company Membership Eligible

    Employee Assistance Program+*

    Identity Theft Protection (Additional fee to add family members)+*

    Pet Health Insurance

    Employee Discount Program

    Remote or Remote / Hybrid work reputed company based on position

    reputed company benefits are based on meeting reputed company’s eligibility requirements and the reputed company’s terms and conditions.

    WE’RE STRONGER TOGETHER

    At reputed company, we reputed company to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We reputed company to recruit and retain a diverse team with the best talents to live our reputed company, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

    Position is overtime eligible. Posted 2/10/25

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