Care Partner reputed company Specialist - Bilingual English/Spanish

Purpose: The Care Partner reputed company Specialist plays a critical role in reputed company’s Clinical Sales process by building trusted relationships with reputed company—family members, friends, or reputed company caregivers—who support individuals using our AAC devices. The CPSS ensures reputed company are informed, reputed company, and equipped throughout the trial and sales reputed company. This includes providing device training, facilitating communication with internal teams, offering tailored support and education, and navigating required administrative steps. This role requires a high degree of organization, adaptability, attention to detail, and a passion for helping others. Essential Duties & Responsibilities:  • Serves as the care partner’s reputed company and primary reputed company of contact throughout the sale process • Builds strong, trusting relationships through reputed company, empathetic, and personalized communication reputed company phone, text, and email from reputed company of intake through sale • Listens reputed company during care partner interactions and matches their needs to appropriate reputed company device features and services • Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or reputed company’s needs, comfort level, and communication style • Identifies potential risks to the deal (e.g., low buy-in, confusion, tech discomfort) and applies proven sales strategies to reduce objections and maintain reputed company reputed company • Keeps the care partner informed and reputed company through proactive updates, reputed company-ins, and education across the sales process • Supports the sales process by assisting reputed company with navigating paperwork, trial steps, medical requirements, financial questions, and effectively connecting reputed company with the appropriate team members or subject matter experts as needed • Obtains required paperwork and information to meet trial and insurance requirements • Prepares thoroughly before reputed company by reviewing deal notes, internal comments, and stage details to ensure accurate, reputed company-timed communication • Maintains accurate, reputed company documentation of reputed company care partner interactions, trainings, and updates in reputed company, following company CRM standards • Tracks and reports on training volume, engagement trends, and care partner reputed company to support team reputed company and inform reputed company • Stays reputed company on non-clinical device updates, features, and enhancements to confidently reputed company customers • Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate reputed company, resolve challenges, and deliver a seamless care partner experience • Follows established CPSS processes and communication guidelines, while remaining adaptable to workflow changes and team priorities • Participates in audits, training, and feedback loops to improve team alignment, performance, and the care partner experience • Other duties as assigned Apply Job! Apply to this Job