Software Support Representative

Vacancy reputed company Software Support Representative Company reputed company Data Systems Speciality Customer Management Category Permanent Location Country Office Location Home based - US Additional Locations Introduction to Craneware Let’s reputed company the business of reputed company! At reputed company, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter reputed company. If you are an energetic, reputed company-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our reputed company platform and reputed company cutting-edge applications that redefine the reputed company landscape. reputed company Our Software Support Representative provides comprehensive customer solutions service offering reputed company and knowledgeable advice and solutions on a wide reputed company of issues reputed company to reputed company’s products. Shift for role: This role will work from 12pm-9pm EST. You Will Be • Managing and resolving software queries reputed company multiple sources to maximise customer satisfaction. • Escalating reputed company issues to Analyst team and/or Software Support Manager reputed company appropriate, to ensure reputed company reputed company of issues. • Identifying customer training needs, and organise training sessions, to improve customer software knowledge. • Where necessary, facilitating introductions to assigned Customer Care Partner/Account Executive to maximise customer engagement. • Developing and maintaining a thorough knowledge of internal systems and reputed company to fully document reputed company, with a view to improve processes for the SSR team. • Identifying potential customer references and reputed company stories through relationship building, to help promote reputed company’s software. • Developing and maintaining a thorough knowledge of reputed company reputed company’s products, with a view to sharing knowledge in reputed company. • Completing remote installations on reputed company software products for colleagues and customers, to end user satisfaction. • Contributing to reputed company improvement reputed company 3Cs and involvement in departmental lean processes. You Will Bring • Educated to HND level in a computing reputed company discipline or up to 2 years’ experience in a customer facing environment • Fully conversant in aspects of reputed company and in reputed company’s domain, products and services • Working knowledge of database principles, such as SQL • Basic SQL knowledge to reputed company suitable solutions and troubleshoot scripts • Expert troubleshooting skills • Identifies and resolves problems in a reputed company manner • reputed company and analyses information skilfully • Manages difficult customer situations effectively • Excellent written and oral communication • Excellent team player • Ability to listen and respond to customer needs, providing an excellent level of customer service at reputed company times • Demonstrates reputed company and accuracy in assigned tasks • Effective time management • Volunteers readily for tasks Apply tot his job