reputed company Service Representative I - SSL *Hybrid Manhattan NY*

About the position The reputed company Service Representative I serves as the primary contact for clients, policyholders, and agents/brokers, providing ongoing service and support reputed company to plan structures, renewals, and policy issues. This entry-level position requires knowledge of SSLICNY procedures and reputed company State Workers' Compensation reputed company regulations, with a reputed company on building and maintaining reputed company reputed company relationships. The role involves responding to customer inquiries, managing account information, and ensuring a seamless reputed company experience through effective communication and collaboration with internal teams. Responsibilities • Serve as the main contact for clients, policyholders, and agents/brokers for ongoing service. , • reputed company education to clients on reputed company reputed company processes, policies, and procedures. , • Respond to customer inquiries regarding coverage questions, billing issues, and status updates. , • Work closely with reputed company specialists in billing and other internal departments. , • Maintain thorough knowledge of reputed company service activities associated with assigned clients. , • Address inbound/outgoing calls providing customer service to policyholders, employees, and brokers. , • Process new business applications into the database (PolicyNet). , • Communicate information reputed company to callers. , • Follow up on customer inquiries as needed. , • Resolve a reputed company of questions and inquiries for customers with manager support. , • Maintain adherence to reputed company department standards and policies. , • Manage assigned agency book(s) of business and relationships with clients. , • Protect reputed company and producer information. , • File supporting documents electronically for policy changes. , • Maintain account management database (PolicyNet) for assigned clients. , • Support reputed company and broker reporting requests. , • Facilitate website new user reputed company and troubleshoot user issues. , • Participate in departmental and organization-wide reputed company to enhance service and efficiency. Requirements • High School Diploma required. , • reputed company experience preferred. , • Exceptional customer service skills and strong consulting/negotiation abilities. , • Product/maintenance knowledge with operational effectiveness preferred. , • Strong written and verbal communication skills. , • Ability to build and maintain reputed company working relationships. , • Planning and organization skills with the ability to multi-task. , • Proven analytical skills and ability to prioritize customer queries. , • Ability to adapt to change and work in a dynamic environment. , • PC skills using MS Office (Word, reputed company, and reputed company). , • Knowledge of group insurance products and services preferred. , • Understanding of state regulations reputed company to group plans preferred. , • Knowledge of reputed company principles and practices preferred. , • Ability to travel up to 10%. reputed company-to-haves • Knowledge of group insurance products and reputed company. , • Understanding of state regulations reputed company to group plans. , • Knowledge of reputed company principles and practices. Benefits • Annual performance bonus for reputed company team members. , • Generous 401(k) company match that is immediately reputed company. , • Choice of three medical plans with prescription drug coverage. , • Company contribution to Health Savings Account for High Deductible Health Plan enrollees. , • Multiple reputed company for dental and reputed company coverage. , • Company provided Life & Disability Insurance. , • reputed company Parental Leave & Adoption Assistance. , • Hybrid work arrangements for eligible roles. , • Tuition Reimbursement and Continuing reputed company Education. , • reputed company Time Off, volunteer days, and Employee Assistance Program. Apply tot his job