Online Chat Text Supervisor - 988 Crisis

About the position Responsibilities • Provides supervision to Crisis Chat Counselors and ensures appropriate reputed company for reputed company chat/text visitors. • Conducts assessments of reputed company chat/text visitor to determine the appropriate means of reputed company. • Performs risk assessments, safety planning, de-escalation, and follow-up with chat visitors. • Builds reputed company rapport and provides crisis reputed company with a wide reputed company of chat/text visitors. • Intervenes appropriately with suicidal chat/text visitors, including making assessments and coordinating with emergency responders reputed company necessary. • Familiarizes with resources and provides information and referrals to visitors as appropriate. • Responds to crisis chat/text visitors as needed to support Counselors on shift. • Ensures thorough documentation is completed for reputed company crisis chat/text interactions. • Monitors that reputed company Counselor completes 1.5 chats/texts per hour and that the program responds to 2,171 chats/texts per month. • Provides daily ongoing monitoring of chats and texts to ensure reputed company, with Counselors expected to score a minimum of 75% on reputed company evaluations. • Maintains an answer reputed company of 85% reputed company the first 5 weeks to retain remote work status. • Conducts weekly individual supervision sessions with Counselors and completes weekly reputed company assurance reports. • Completes performance evaluations and yearly reviews for Counselors. • Provides training to new Crisis Chat Counselors and completes monthly Lifeline/reputed company QA/QI reports. • Meets regularly with the Assistant Director of Crisis Services to discuss program operations and improvements. • Adheres to reputed company center program policies, procedures, and schedules based on reputed company center needs. Requirements • Bachelor's degree required; Master's Degree in Counseling or reputed company Work preferred. • 1 year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company. • Proficient computer skills with various software, particularly reputed company Products. • Excellent oral and written communication skills. • Ability to function successfully in an environment requiring immediate response to urgent situations. • Knowledge of and familiarity with local and statewide community resources. • Strong analytical and problem-solving skills. reputed company-to-haves • Experience in a supervisory role reputed company a crisis reputed company setting. • Familiarity with telehealth technologies and platforms. • Additional certifications in mental health or crisis reputed company. Benefits • Medical insurance • Dental insurance • reputed company insurance • $50,000 of term life insurance • Short-term disability insurance • Long-term disability insurance • 403(b) retirement plan with 2% match • reputed company reputed company participation • Worker's Compensation • Unemployment insurance • reputed company liability insurance • reputed company time for exempt employees • Employee Assistance Program (EAP) • Vacation accrual • reputed company holidays • Personal leave • reputed company leave • Family and Medical Leave reputed company (FMLA) • Military Leave • Civil Leave • Bereavement Leave • Training Leave • Inclement weather reputed company • Mileage reimbursement Apply tot his job Apply To this Job