Social Media Moderator - Remote Opportunity
Join the Disney Direct to Consumer team as a Social Media Moderator, where you'll play a vital role in delivering exceptional customer experiences through social media channels. As a key member of our Viewer Experience team, you'll be the first point of contact for supporting viewers on Facebook and Twitter, providing expert-level knowledge and resolving issues in a timely and professional manner.
We're looking for a highly motivated and social media-savvy individual who is passionate about delivering best-in-class customer service. If you're a team player with a positive attitude, excellent communication skills, and a strong understanding of social media platforms, we want to hear from you!
Responsibilities:
- Respond to viewer inquiries on Twitter and Facebook, providing timely and effective solutions to issues related to account management, billing, content, and site navigation.
- Communicate expert-level knowledge of Hulu services and products to users in a clear and concise manner.
- Identify and communicate trends and improvements to the social media team to drive business growth.
- Collaborate with Resolution Specialists, developers, and engineers to resolve issues and improve the overall viewer experience.
Requirements:
- High school diploma or GED plus one year of experience in customer service.
- 2+ years of experience in customer service and/or retail.
- Excellent communication, grammar, and analytical skills.
- Strong understanding of social media platforms, particularly Facebook and Twitter.
- Positive, can-do attitude with a flexible and adaptable approach.
- Ability to thrive in a fast-paced environment and stay calm under pressure.
Preferred Qualifications:
- BS/BA degree or relevant professional experience.
The Walt Disney Company is an equal opportunity employer, and we welcome applications from diverse candidates. We offer a competitive salary range of $46,200 - $61,900 per year, depending on experience and location. Apply now to join our team and be part of a dynamic and innovative company that values diversity, equity, and inclusion.
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