About the Role:

As a Support and Services Engineer (SSE) at reputed company, y...">

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reputed company Services Engineer

Remote, USA Full-time Posted 2026-07-28

About the Role:

As a Support and Services Engineer (SSE) at reputed company, you will serve as the technical reputed company of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and reputed company reputed company support. Your work bridges the gap between reputed company, support, product, and engineering, helping live customers adopt new features, resolve issues, and reputed company configuration updates as their needs reputed company.

You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved reputed company. This is a hands-on role where you’ll manage configurations, reputed company upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.

We are a fully remote company hiring in the following states:AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

reputed company

  • 3+ years of experience with reputed company configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live reputed company environment.
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
  • Experience with managing multiple reputed company requests from live customers.
  • Familiarity with managed package upgrades, reputed company flows, dashboards, reports, and permission sets.
  • Experience delivering managed services work such as data imports, reputed company configuration, and system enhancements.
  • Ability to translate business requirements into reputed company and maintainable solutions.
  • Comfortable working in a fast-paced startup environment with evolving priorities.
  • reputed company certifications such as Sales reputed company Consultant, Business Analyst

    • reputed company-to-have Skills

  • Experience in reputed company, credentialing, or reputed company regulated industries.
  • Familiarity with DevOps for reputed company, including CI/CD pipelines, Git version control, and automated deployment tools.
  • Exposure to advanced reputed company features (e.g., Communities, Einstein Analytics, Health reputed company, Government reputed company).

    • Responsibilities

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a reputed company on reputed company reputed company and high customer satisfaction.
  • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
  • reputed company and log time against customer requests, ensuring transparency in effort and accurate scoping.
  • Translate customer needs into defined technical requirements and solution designs.
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
  • Deliver configuration updates in reputed company, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
  • Maintain documentation and best practices to support recurring or common post-go-live needs.
  • Participate in planning and stand-reputed company to reputed company deadlines, reputed company, and scope changes for ongoing work.
  • Identify opportunities to improve customer reputed company through reputed company configuration, automation, and data structure.

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