Experienced Customer Service Representative - Remote Pet Care Expert in Kentucky

Join Chewy, America's #1 Pet Pharmacy, as a Customer Service Associate and Make a Difference in the Lives of Pets and Pet Parents!

Are you passionate about delivering exceptional customer experiences and making a positive impact on the lives of pets and their owners? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Chewy, the leading online pet pharmacy in the United States, is seeking a skilled and dedicated Customer Service Representative to join our talented team of pet care experts. As a remote employee based in Kentucky, you'll have the opportunity to work from the comfort of your own home while being part of a company that is revolutionizing the way pet parents care for their beloved companions.

About Chewy and Our Company Culture

At Chewy, we're driven by a shared passion for improving the lives of pets and their owners. Our team is comprised of pet lovers who are dedicated to providing outstanding care and wellness services to our customers. We pride ourselves on our culture of belonging, where every team member feels valued, recognized, and empowered to make a difference. Our company is built on a foundation of competitive pay, great perks, and a supportive work environment that fosters growth, learning, and continuous improvement.

Key Responsibilities: Delivering Exceptional Customer Experiences

• Engage directly with pharmacy customers via inbound calls and other communication platforms to address their concerns, answer questions, and provide solutions.
• Research and problem-solve to determine the root cause of customer issues and implement effective resolutions that meet their needs.
• Go above and beyond to "wow" our customers by providing personalized support, anticipating their needs, and delivering exceptional service that exceeds their expectations.
• Collaborate with internal teams, including pharmacy operations and customer care, to ensure seamless issue resolution and continuous improvement.
• Maintain a high level of product knowledge and stay up-to-date on industry trends, regulatory requirements, and company policies to provide accurate and informed support to customers.

Essential Qualifications: What We're Looking For

• 1-2 years of experience working in a customer-focused environment, preferably in a pharmacy or healthcare setting.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and internal stakeholders.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop creative solutions.
• Flexibility to shift schedule and work overtime as needed to meet business demands and ensure exceptional customer service.
• Ability to pass a background check for KY Rx Tech license, as required by the state of Kentucky.
• A commitment to being your best self and delivering exceptional results in a fast-paced, dynamic environment.

Preferred Qualifications: Nice to Have

• Previous experience working in a remote or virtual customer service environment.
• Knowledge of pharmacy operations, pet care, or a related field.
• Certifications or training in customer service, pharmacy operations, or a related area.
• Proficiency in multiple languages or experience working with diverse customer populations.

Skills and Competencies: What You'll Need to Succeed

To excel in this role, you'll need to possess a combination of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
• Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop creative solutions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and business demands.
• Strong attention to detail and ability to maintain accuracy in a high-volume customer service environment.
• Proficiency in using technology, including customer relationship management (CRM) software and other tools used to manage customer interactions.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure you're equipped to succeed in your role.
• Ongoing training and coaching to help you stay up-to-date on industry trends, regulatory requirements, and company policies.
• Opportunities for career advancement and professional growth within the company.
• Access to online learning resources and development tools to help you build new skills and enhance your knowledge.

Work Environment and Company Culture Highlights

As a remote employee based in Kentucky, you'll have the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team. Our company culture is built on a foundation of:

• A culture of belonging, where every team member feels valued, recognized, and empowered to make a difference.
• Competitive pay and benefits, including opportunities for career advancement and professional growth.
• A supportive work environment that fosters growth, learning, and continuous improvement.
• Opportunities to make a positive impact on the lives of pets and their owners.

Compensation, Perks, and Benefits

At Chewy, we offer a comprehensive compensation and benefits package that includes:

• Competitive pay and benefits.
• Opportunities for career advancement and professional growth.
• A supportive work environment that fosters growth, learning, and continuous improvement.
• Access to online learning resources and development tools.
• A culture of belonging, where every team member feels valued, recognized, and empowered to make a difference.

Join Our Team and Make a Difference!

If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of pets and their owners, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Chewy, you'll be part of a dynamic and supportive team that's dedicated to revolutionizing the way pet parents care for their beloved companions. Apply today and take the first step towards a rewarding and fulfilling career with Chewy!

Equal Opportunity Employer

Chewy is committed to equal opportunity and welcomes applications from diverse candidates. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.