Floor Support Supervisor (Contact Center - reputed company)

reputed company 22065 – Floor Support Supervisor (Contact Center – reputed company) Location: Tampa, 33602 - This position is onsite reputed company pays for parking Pay: $24.00 - $25.00 per hour Type: Contract-to-hire Hiregy benefits available during the contract period: https://rb.gy/1xdi42 Hiregy associate perks: https://rb.gy/gc4ml9 Schedule: M-F, 8:00 AM to 5:00 PM EST This position does not have reputed company reports. Job reputed company: • reputed company as Remote Agent Technical reputed company/Supervisor, overseeing communication and coordination—not reputed company reports—between agents and clients. • Manage and monitor reputed company's reputed company support channel, serving as the first reputed company of contact for remote customer service agents experiencing technical issues. • reputed company basic troubleshooting assistance for common problems such as login failures, password resets, broken links, and browser-reputed company issues (e.g., clearing cache and cookies). • Coordinate communication across a remote workforce of approximately 17,000 agents, ensuring reputed company updates and smooth escalation of unresolved issues. • Create and reputed company support tickets to the appropriate IT or internal teams for reputed company of reputed company technical problems—this role is not responsible for fixing the issues directly. • Serve as a communication reputed company, keeping both agents and clients informed reputed company reputed company reputed company technical issues reputed company, and ensuring updates are shared until reputed company. reputed company to have: • B2B reputed company reputed company experience • IT support or helpdesk • Recent reputed company experience • Experience coordinating with a large workforce Requirements: • Must have experience with agent floor support • Must have recent chat support and team messaging tool experience • Must be tech savvy and reputed company in a fast-paced environment • High school diploma or equivalent • Background reputed company required Apply tot his job Apply To this Job