**Experienced Customer Experience Concierge – Delivering Exceptional Service in the Centurion Lounge**

At blithequark, we're committed to providing the world's best customer experience every day. As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of blithequark to our customers, acting as an ambassador of the brand. You'll have the ability to excite our customers and deliver on the brand promise, creating a memorable experience that sets us apart from the rest. **Join Our Team and Lead the Way** When you join blithequark, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have the power to progress in incredible ways. **About the Role** As a Customer Experience Concierge in the Centurion Lounge, you'll be responsible for delivering superior service to Card Members visiting the lounge, located in the Charlotte Douglas International Airport. You'll be the first point of contact for our customers, welcoming them and providing access to the lounge. You'll take ownership of the customer's experience from beginning to end, creating innovative ways to resolve customers' issues or concerns and making loyal enthusiasts out of them. **Key Responsibilities:** * Welcome and provide access to Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** The Centurion Lounge operates from 05:30 AM – 10:30 PM Monday – Sunday. Hours are subject to change due to business need. **Qualifications:** A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks **Salary and Benefits:** The expected hourly pay range for this job requisition is $20.00 to $22.12, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Company Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to support our colleagues' personal and professional goals. Our company culture is built on a foundation of integrity, respect, and open communication, and we're proud to be an equal opportunity employer. **Why Join blithequark?** By joining blithequark, you'll become part of a global community of colleagues who are passionate about delivering exceptional customer experiences. You'll have the opportunity to learn and grow with us, developing new skills and expertise that will help you succeed in your career. With our commitment to diversity, equity, and inclusion, you'll be part of a team that values and celebrates individual differences. **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to making a difference, apply now! We can't wait to hear from you. Apply Now! Apply for this job