Experienced Customer Service Representative - Work From Home Opportunity at blithequark

Join blithequark as a Premier Customer Service Representative and Redefine Customer Experience from the Comfort of Your Home

At blithequark, we're not just a company; we're a global leader in communications and technology, constantly pushing the boundaries of innovation. As a Customer Service Representative working from home, you'll be the voice of blithequark, creating meaningful connections with our customers and introducing them to the latest technology, services, and offers. Every interaction is an opportunity to make a lasting impact and deliver an outstanding customer experience.

About the Role

In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll utilize your creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Expect

At blithequark, we invest in our employees' growth and well-being. As a Customer Service Representative, you can expect:

• Paid training, completed from in-center and home, and additional resources to support you.
• A competitive salary range of $15.00 - $19.57 per hour, with up to $1000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and professional development, with training on the latest technology, devices, and products.
• A dynamic work environment that is constantly evolving to meet customer and competitive demands.

Essential Qualifications

To succeed in this role, you'll need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• A dedicated workspace that meets blithequark's work-from-home standards, including verified internet service and a direct LAN connection.
• The ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business.

Preferred Qualifications

While not required, the following qualifications are preferred:

• At least one year of customer service experience.
• Call center experience.
• Advanced typing/keyboarding skills.

What We Offer

At blithequark, we're committed to providing a work environment that is inclusive, diverse, and supportive. As a Customer Service Representative, you'll enjoy:

• A culture that values innovation, teamwork, and customer satisfaction.
• Opportunities for career growth and professional development.
• A comprehensive benefits package and competitive compensation.
• The flexibility to work from home and maintain a healthy work-life balance.

Why Join blithequark?

By joining blithequark, you'll become part of a global leader in communications and technology, with a legacy of innovation and a commitment to customer satisfaction. As a Customer Service Representative, you'll have the opportunity to make a meaningful impact on our customers' lives, while developing your skills and advancing your career. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply today!

blithequark is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to providing reasonable accommodations for qualified individuals with disabilities.

If you're ready to take the lead as the voice of blithequark and redefine customer experience from the comfort of your home, apply now!