Experienced Remote Customer Service Representative - Accredo - Driving Growth and Improving Lives through Exceptional Patient Support

Introduction to Accredo and Our Mission

At Accredo, a line of business within The Cigna Group, we are dedicated to driving growth and improving lives. As a leader in the healthcare industry, we strive to make a positive impact on the lives of our patients, customers, and communities. Our team is passionate about delivering exceptional service, and we are seeking a talented and compassionate Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a vital role in handling a high volume of inbound calls, assisting patients with their prescription medications, and providing outstanding support to our customers.

Position Overview

In this exciting role, you will be responsible for managing all inbound and outbound patient, physician, and physician advocate communications in a professional manner, adhering to program guidelines and ensuring exceptional customer service. You will accurately enter eligibility paperwork, prescriptions, refills, and other information into our system, maintaining accurate and complete documentation and system records of all inquiries. Your attention to detail and ability to interpret program materials will enable you to determine enrollment criteria and explain necessary requirements to callers or other employees.

Key Responsibilities:

• Manage all inbound and outbound patient, physician, and physician advocate communications in a professional manner, within program guidelines
• Accurately enter eligibility paperwork, prescriptions, refills, and other information into the system
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
• Enter and interpret program materials to determine enrollment criteria; explain to callers or other employees the necessary requirements to be on the program
• Report any allergy, adverse events, or duplicate therapy warnings that appear to the proper group
• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines

What You'll Need to Succeed

To excel in this role, you will need a high school degree or GED, and preferably 1+ years of experience in the medical field, as a pharmacy technician, or with pharmacy knowledge. You should have excellent written and verbal communication skills, with the ability to learn quickly and adapt to a dynamic environment while maintaining accurate documentation. Proficiency in Microsoft Office (Excel, Outlook, and Word) and navigating various applications is required. If you will be working from home, you must have a reliable internet connection with speeds of at least 10Mbps download/5Mbps upload.

Essential Qualifications:

• High school degree or GED required
• 1+ years of experience in the medical field, preferred
• 1+ years of experience as a pharmacy technician or pharmacy knowledge, preferred
• Experience with Microsoft Office (Excel, Outlook, and Word) and navigating various applications, required
• Excellent written and verbal communication skills
• Ability to learn quickly, adapt to a dynamic environment, and maintain accurate documentation

Preferred Qualifications:

• Previous experience in customer service, preferably in a healthcare or pharmacy setting
• Knowledge of medical terminology and pharmacy operations
• Experience with electronic health records (EHRs) and other healthcare software applications
• Bilingual or multilingual skills, a plus

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and other stakeholders. You should be highly organized, with strong attention to detail and the ability to prioritize tasks and manage multiple responsibilities. Your strong analytical and problem-solving skills will enable you to interpret program materials, determine enrollment criteria, and resolve customer inquiries. You should be proficient in using technology, including Microsoft Office and other software applications, and have the ability to learn new systems and processes quickly.

Key Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple responsibilities
• Strong analytical and problem-solving skills
• Proficiency in using technology, including Microsoft Office and other software applications
• Ability to learn new systems and processes quickly

Career Growth Opportunities and Learning Benefits

At Accredo, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, pharmacy operations, and healthcare. You will have opportunities to advance your career, taking on new challenges and responsibilities, and contributing to the success of our team. Our learning benefits include tuition reimbursement, professional development programs, and mentorship opportunities, enabling you to achieve your career goals and aspirations.

Work Environment and Company Culture

At Accredo, we pride ourselves on our positive and supportive work environment, where our employees feel valued, respected, and empowered to succeed. Our company culture is built on a foundation of integrity, compassion, and excellence, with a strong commitment to diversity, equity, and inclusion. We believe in fostering a culture of innovation, creativity, and collaboration, where our employees can thrive and grow. As a remote employee, you will be part of a dynamic team, working together to achieve our mission and vision, and making a positive impact on the lives of our patients and customers.

Compensation, Perks, and Benefits

We offer a competitive salary, with an hourly rate of $17 - $23, depending on relevant factors, including experience and geographic location. You will also be eligible to participate in an annual bonus plan, with opportunities to earn additional income based on your performance and contributions. Our comprehensive benefits package includes medical, vision, dental, and well-being and behavioral health programs, as well as 401(k) with company match, company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year, plus paid holidays.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Accredo, you will be part of a dynamic team, making a positive impact on the lives of our patients and customers. You will have access to comprehensive training programs, career growth opportunities, and a supportive work environment, with a competitive salary and benefits package. Don't miss this opportunity to join our team and start making a difference today!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we are committed to diversity, equity, and inclusion. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.