Experienced Remote Lab Dispatcher and Customer Service Representative – Overnight Shift 10pm-6:30am Central Time

Introduction to TridentCare

TridentCare is a leading healthcare company that specializes in providing high-quality medical services and solutions to patients and healthcare facilities across the country. Our team is dedicated to making a tangible difference in the lives of our patients, and we are seeking a highly skilled and motivated individual to join our team as a Lab Dispatcher and Customer Service Representative. This is a unique opportunity to work from the comfort of your own home, in a dynamic and fast-paced environment, and to be part of a team that is truly making a difference.

Job Overview

This position is a hybrid role that combines the responsibilities of a Lab Dispatcher and a Customer Service Representative. As a Lab Dispatcher, you will be responsible for coordinating and dispatching laboratory orders to technicians, ensuring that orders are delivered on time and to the right location. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise. This is a remote position, and you will be working from home during the overnight shift, from 10pm to 6:30am Central Time.

Key Responsibilities

• Properly document changes to orders requested by facilities and/or ordering physicians
• Coordinate estimated time of arrival (ETA) with technicians and facilities, upon request
• Ensure that dispatched orders are confirmed as received by technicians
• Contact facilities when scheduling or re-scheduling is necessary for any reason
• Coordinate reassignment of orders to different technicians when necessary
• Assist with inbound Customer Service calls as needed or directed
• Provide exceptional customer service to clients, responding to their inquiries and resolving any issues that may arise
• Work effectively in a busy, call center environment, with a high level of focus and attention to detail

Qualifications and Requirements

To be successful in this role, you will need to have a strong and diverse skillset, with excellent communication and customer service skills. You will need to be proficient in the use of Microsoft Office software, and have the ability to communicate clearly and effectively, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.

• High School Graduate or GED
• Proficient to expert use of Microsoft Office software
• Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response
• Ability to focus on the task at-hand in a busy, call center environment
• Strong customer service skills, with the ability to provide exceptional service to clients
• Ability to work effectively in a remote environment, with minimal supervision

Work-From-Home Requirements

To work from home, you will need to have a private workspace that is free from external sounds and distractions, and that meets our safety checklist requirements. You will also need to have a high-speed internet connection, with a minimum speed of 25 Mbps, to support VoIP communications. Fiber or cable connections are recommended, while DSL and satellite connections are not recommended. You will need to successfully pass our Network Performance Test, and have access to a PC that can run this test.

• Private workspace, free from external sounds and distractions
• High-speed internet connection, with a minimum speed of 25 Mbps
• Ability to successfully pass our Network Performance Test
• Access to a PC that can run our Network Performance Test

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong attention to detail, with the ability to accurately document and track orders
• Ability to work effectively in a remote environment, with minimal supervision
• Strong technical skills, with the ability to use Microsoft Office software and other technical systems

Career Growth Opportunities and Learning Benefits

At TridentCare, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and formal training courses. We also offer opportunities for career advancement, with a range of roles and positions available across the company.

• On-the-job training and mentorship programs
• Formal training courses and development opportunities
• Opportunities for career advancement, with a range of roles and positions available
• Competitive salary and benefits package

Work Environment and Company Culture

At TridentCare, we are proud of our company culture, which is built on a foundation of respect, integrity, and compassion. We are a dynamic and fast-paced company, with a strong focus on teamwork and collaboration. We offer a range of benefits and perks, including a competitive salary, comprehensive benefits package, and opportunities for career advancement.

• Dynamic and fast-paced work environment
• Strong focus on teamwork and collaboration
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a range of perks and benefits, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options
• Recognition and reward programs, including employee recognition and reward schemes

Conclusion

If you are a motivated and skilled individual, with a passion for customer service and a strong work ethic, we encourage you to apply for this exciting opportunity. As a Lab Dispatcher and Customer Service Representative, you will play a critical role in our team, providing exceptional service to our clients and ensuring that our laboratory orders are delivered on time and to the right location. Don't miss out on this opportunity to join our dynamic and fast-paced team, and to be part of a company that is truly making a difference.

We are an equal opportunity employer, and we welcome applications from all qualified candidates. We are committed to diversity and inclusion, and we strive to create a work environment that is respectful, inclusive, and supportive of all employees.

Apply now, and take the first step towards an exciting and rewarding career with TridentCare.