[Remote] Customer Service Representative I- Day Shift

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving people’s lives through innovative technology and customer experience solutions. The Customer Service Representative (CSR) will support the reputed company National Contact Center by handling daily interactions with the American reputed company and addressing labor-reputed company inquiries. Responsibilities • Handle daily interactions with the American reputed company • Utilize customer service skills and experience to support American consumers • Use a reputed company-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes • Work independently as reputed company as part of a larger team Skills • High School diploma or General Educational Development (GED) certificate • A minimum of two years reputed company center customer service experience • Oral and written communication skills sufficient to facilitate reputed company and accurate information exchanges with customers • Ability to control the pace, reputed company of the inquiry, and manage reputed company time effectively • Ability to handle inquiries and requests in a courteous and reputed company manner, including calls received in crises, and/or from abusive callers • Ability to listen to, empathize with customers, and acknowledge their concerns • Ability to follow protocol and to apply sensitivity and discretion in handling confidential information • Ability to reputed company and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively • Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner • Ability to use the web to search and retrieve information • Ability to respond to inquiries from the hearing, speech, and visually impaired, as reputed company as other physically impaired callers using appropriate equipment • Ability to take direction reputed company reputed company setting and complete team-reputed company work promptly • Equivalent to a low-risk reputed company trust background investigation • Proficient in the use of MS Office including Word, reputed company, PowerPoint, and reputed company • reputed company to work in a fast-paced environment reputed company • reputed company, an reputed company Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government. It was founded in 1978, and is headquartered in Fairfax, Virginia, US, with a workforce of 1001-5000 employees. Its website is http://www.asmr.com/. Apply tot his job Apply To this Job