Bilingual (English/Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE)
Bilingual (English/Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE)
Schedule/Shift: Monday-Friday 8:30am-6:00pm EST
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. Reporting to the Specialty Testing Customer Service Support Supervisor, this fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.
Responsibilities:
• Ability to work in a high call volume environment, averaging 75 calls per day from patients, doctor’s offices and/or private insurance carriers
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work on multiple systems/websites simultaneously.
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case note
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned
Qualifications:
• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Professionally fluent and proficient in both English/Spanish required
• 5 plus years of experience in the specialty testing/genetics customer service preferred
• Focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
• Previous customer service experience handling high call volume strongly preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
• Working knowledge of prior authorization preferred
• Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred
• XIFIN experience preferred
Other desired skills:
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements:
• Internet speed of at least 50 megabytes per second
• Ability to connect equipment to router/modem with Ethernet cord
Application Window closes: 11/5/2025
Ability to work the following schedule: Monday-Friday 9:30am-6:00pm EST
Pay Range: $18.00- $22.00 HR ("or State/Local minimum wage, if higher" )
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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