Experienced Customer Success Coordinator – Renewal Management, Upselling Opportunities, and Cross-Functional Collaboration at blithequark

Introduction to blithequark and the Industry

At blithequark, we are pioneers in the SaaS and technology industry, dedicated to delivering innovative solutions that transform the way businesses operate. As a leader in our field, we recognize the importance of customer success in driving growth, retention, and overall satisfaction. Our Customer Success team plays a vital role in ensuring our customers achieve their goals and maximize the value of our products. We are now seeking an experienced Customer Success Coordinator to join our team and contribute to the success of our customers and the growth of our organization.

Job Overview

As a Customer Success Coordinator at blithequark, you will be responsible for managing and closing renewal transactions, identifying upselling opportunities, and collaborating with cross-functional teams to drive customer success. This role is critical to our Revenue and Customer Success organizations, and we are looking for a highly motivated and detail-oriented individual to join our team. You will work closely with Account Executives, Marketing, and Legal teams to maximize renewal success and identify opportunities for growth within existing accounts.

Key Responsibilities

• Collaborate with Revenue, Success, Marketing, and Legal teams to develop and execute renewal strategies that drive customer retention and growth
• Work in partnership with Account Executives to identify expansion opportunities and engage the right sales resources to increase growth within existing accounts
• Manage the renewal lifecycle, including administrative tasks such as acquiring Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base
• Partner effectively with sales account executives to support the customer segment and drive revenue growth

Who You Are

We are looking for a proactive and detail-oriented problem solver who is committed to ensuring smooth and efficient renewals. You should be a team player with a customer-centric focus, prioritizing collaboration with cross-functional teams to deliver the best possible outcomes for our customers. As a growth-oriented partner and advocate, you should be dedicated to identifying expansion opportunities within existing accounts and driving revenue growth.

Essential Qualifications

• Curiosity around SaaS, technology, or workforce development, with a basic understanding of business development, sales, or customer success
• Comfortable using a variety of communication methods, including sending outbound emails, making outbound phone calls, conducting virtual meetings, and leading webinars
• Business sense and ability to analyze data to address customer situations, with strong communication, organization, and time management skills

Preferred Qualifications

• Experience in customer success, sales, or a related field, with a proven track record of driving revenue growth and customer retention
• Knowledge of SaaS or technology industry, with a strong understanding of customer success principles and practices
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail and quality

Skills and Competencies

To be successful in this role, you should possess excellent communication, organization, and time management skills, with the ability to work effectively in a team environment. You should be proactive and detail-oriented, with a customer-centric focus and a growth-oriented mindset. Strong analytical and problem-solving skills are also essential, with the ability to analyze data and develop creative solutions to customer challenges.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Success Coordinator, you will have the opportunity to work with a talented team of professionals, developing your skills and expertise in customer success, sales, and revenue growth. You will also have access to a range of training and development programs, including Pluralsight subscription and professional development funds, to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a culture that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. Our office environment is collaborative and fast-paced, with a range of amenities and perks to support your well-being and productivity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $63,000 - $70,000 USD, depending on location and experience. You will also be eligible for a range of benefits, including medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, and professional development funds. We are committed to recognizing and rewarding outstanding performance, with opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and detail-oriented individual with a passion for customer success, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Coordinator, you will play a critical role in driving customer retention and revenue growth, working with a talented team of professionals to deliver exceptional customer experiences. With a range of career growth opportunities, learning benefits, and perks, this is an ideal role for anyone looking to develop their skills and expertise in customer success and sales. Apply now to join our team and contribute to the success of our customers and the growth of our organization.