Experienced Patient Account Analyst II – Remote Customer Service and Billing Operations Specialist at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional healthcare services that prioritize patient care and satisfaction. As a mission-based, not-for-profit integrated healthcare organization, we strive to make a positive impact on the lives of our patients and the communities we serve. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and most importantly, our talented team of professionals who share our vision and values.

Job Overview

We are seeking an experienced Patient Account Analyst II to join our Customer Service and Billing Operations team. As a Patient Account Analyst II, you will play a vital role in ensuring the smooth operation of our billing and customer service functions. This is a remote position that offers the flexibility to work from the comfort of your own home after completing the initial training period. If you have a passion for delivering exceptional customer service, are detail-oriented, and have experience in medical billing and registration, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay, to ensure accurate and timely processing of patient accounts.
• Verify insurance benefits and obtain prior authorization for scheduled services to minimize delays and ensure seamless care delivery.
• Contact patients for necessary information pertaining to registration, billing, and collection, providing exceptional customer service and support throughout the process.
• Process financial assistance applications and review accounts for outside collection or legal authorization, ensuring compliance with billing regulations and corporate compliance plans.
• Resolve inquiries received pertaining to patient accounts, providing clear and concise explanations and solutions to patients and internal stakeholders.
• Post payments, adjustments, and denials to patient accounts, reconciling electronic payment remittances and reviewing debits, credits, refunds, bad debt, and contractual allowances for accuracy.
• Act as a liaison to outside vendors, working collaboratively to resolve issues and improve processes, and provide feedback to management on issues that impede timeliness or quality of billing.
• Independently review assigned reports to ensure goals and deadlines are met, and assist management with training new staff to ensure a smooth onboarding process.
• Perform other duties as assigned, demonstrating flexibility and a commitment to exceptional customer service and teamwork.

Essential Qualifications

• High school diploma or equivalent required, with a minimum of 1 year of experience in medical registration, billing, customer service, or collection.
• Demonstrated ability to accurately and independently solve problems, with excellent communication and interpersonal skills.
• Proficiency in computer applications, including input and retrieval of information, and operation of a calculator, fax machine, and copier.
• Strong organizational skills, with the ability to multi-task and manage large volumes of work, quickly learning and retaining information regarding issues that present themselves.
• Commitment to exceptional customer service, with a strong focus on patient satisfaction and care.
• Ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.

Preferred Qualifications

• Previous experience in a remote or virtual work environment, with a proven track record of success in a customer-facing role.
• Knowledge of billing regulations and corporate compliance plans, with experience in lockbox reconciliation and reporting.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues and improve processes.
• Experience with training and mentoring new staff, with a commitment to knowledge sharing and team development.
• Certification in medical billing or a related field, with a strong understanding of healthcare operations and patient care principles.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Patient Account Analyst II, you will have access to training and mentoring programs, as well as opportunities to take on additional responsibilities and contribute to special projects and initiatives. Our goal is to support your career aspirations and help you achieve your full potential in a dynamic and supportive environment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, where employees are valued and respected for their contributions. Our company culture is built on a foundation of integrity, compassion, and excellence, with a strong focus on patient care and satisfaction. We offer a competitive benefits package, including medical, dental, vision, company-paid life insurance, paid time off, and a 401(k) retirement plan, as well as opportunities for professional development and career advancement.

Compensation and Benefits

We offer a competitive salary range of $31,200 - $57,200 per year, depending on experience and qualifications. Our benefits package includes coverage effective day one of employment, with a range of options to support your health, well-being, and financial security. We also offer a range of perks and discounts, including employee discounts and access to exclusive events and programs.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Patient Account Analyst II. At blithequark, we are committed to making a positive impact on the lives of our patients and the communities we serve, and we look forward to welcoming you to our team. Apply now to take the first step in your career journey with blithequark!